About Us

We are a leading ERP software and solutions provider to dealers and rental companies of heavy equipment. We specialize in working with the construction, mining, forestry, material handling, and agriculture industries. We aim to be the ERP thought leader in our space and a trusted IT advisor to all dealers and rental companies. Today, we have over 750 employees, offices on four continents, and customers in over 20 countries. We are privately held, and our headquarters are in beautiful Cary, NC. We are actively seeking talented individuals to join our team and help us aggressively grow our North American footprint for both our on-premises and 100% cloud-based ERP solutions.

Why work for VitalEdge?

We don’t just sell technology, we enable transformation that results in broader societal benefits like building homes and critical infrastructure, growing food and delivering all sorts of products we all rely on for daily life. We exist to ultimately equip the world to keep running. We have more than 60 years of combined experience and two industry-leading software suites and associated apps, with which we will drive the market forward. It’s an exciting time to work for VitalEdge – join us!

Position Overview

The Practice Manager will lead the Microsoft Dynamics CRM and Equipment & Rental implementation teams within the Professional Services organization. The team is comprised of ERP Solution Managers and Implementation Consultants. This role is pivotal in ensuring the successful delivery of ERP software implementations for heavy equipment dealerships. The ideal candidate will combine technical expertise, leadership skills, and a customer-centric approach to manage a high-performing team and deliver exceptional project outcomes. This role requires deep expertise in ERP systems, dealership management processes, and SaaS solutions, with a focus on Microsoft Dynamics CRM and Equipment & Rental functionality.

Responsibilities

• Lead and mentor the Microsoft Dynamics CRM and Equipment & Rental teams, ensuring alignment with project goals and customer outcomes
• Directly manage and assign resources across projects, balancing team capacity, skillsets, and project timelines
• Work closely with the Enablement Team to develop training plans and growth opportunities for team members, promoting cross-functional skill development and career progression
• Partner with the Professional Services PMO leadership to ensure team members meet and maintain high-quality project delivery standards
• Establish best practices, templates, and processes to improve consistency and success in project delivery
• Apply industry best practices to enable customer business success
• Work closely with PMO, Sales, Product Management, Customer Success, and Support teams to align project delivery with business objectives
• Provide implementation services such as system configuration, master data setup, data migration, UAT testing, and end-user training
• Engage in post go-live support to address customer queries and ensure adoption of implemented solutions
• Stay current with Microsoft Dynamics CRM, ERP, and Equipment & Rental module updates, leveraging regular feature reviews, service bulletins, and solution documentation
• Track and report on key performance indicators (KPIs) such as team utilization, customer satisfaction, and project resource requests/assignments
• Participate in the company’s global performance review process, aligning with Project Managers to ensure well-rounded feedback for team members

Required Education & Experience

• 3+ years of experience in Professional Services leadership roles, preferably within an ERP, SaaS, or Dealer Management System (DMS) environment
• 5+ years of experience in ERP software implementations, preferably in Infor, Microsoft Dynamics, Equipment & Rental, or DMS
• 5+ years of experience in CRM software implementations, preferably Microsoft Dynamics CRM
• Demonstrated success in delivering complex ERP projects in industries such as heavy equipment, dealerships, construction, agriculture, or rental services
• Ability to participate in implementations while managing multiple priorities
• Bachelor’s degree in Supply Chain, Logistics, Operations, Engineering, Accounting/Finance, or a related discipline from an accredited institution

Preferred Skills & Experience

• Experience working directly with heavy equipment dealerships or related industries
• Experience with implementing VitalEdge solutions (e-Emphasys and IntelliDealer), Microsoft Dynamics CRM, or competitive solutions
• Master’s degree in Supply Chain, Logistics, Operations, Engineering or a related field

VitalEdge is an Equal Opportunity Employer