About Us:

VitalEdge is a leading organization in the technology industry, dedicated to delivering innovative solutions and exceptional service to our clients. We foster a culture of innovation, collaboration, and professional growth, making us a great place to work. Our company has been recognized for its excellence in technology and customer service, and we are committed to maintaining a diverse and inclusive workplace.

Job Summary:

The “Director – Corporate IT” at VitalEdge will lead our organization's Corporate IT infrastructure, support operations, end user services and implementation of Corporate IT specific security initiatives. This role demands a proactive leader with extensive experience in managing end-user support, office IT operations, vendor relationships, and policy development and governance. The ideal candidate will ensure seamless IT services, drive upgrades and innovation, and lead a high-performing team aligned with ITIL and Six Sigma standards. If selected, you will be expected to establish end-user policies and performance benchmarks for your team. The candidate will require a focus on building a high-performance team and delivering

1. World Class End User Experience
2. Modern Workplace with Microsoft 365
3. Deliver A Value Driven Connected Business Application & Operations Support Eco System
4. Robust & Scalable Core Corporate Infrastructure
5. Trusted Corporate Domains & Governance
6. Develop VitalEdge Business Continuity Plan

Key Responsibilities:

• Deliver User-Centric Design : Design every IT touchpoint with empathy and usability at the core.
• Deliver Cloud-First, Secure-Always – Embrace modern architectures and secure-by-design practices.
• Deliver Data-Driven Decisions – Leverage analytics and telemetry to continuously improve IT services.
• Deliver Business Alignment – Act as a strategic partner, not just a service provider.

• Demonstrate strategic thinking, cross functional leadership, innovative mindset, be able to develop operating models, own a budget, and be able to deliver optimal tangible value.
• Lead and manage Corporate IT Infrastructure, including office network, laptops, printers, desktop systems, and overall tech ecosystem across locations.
• Own and optimize end-user IT operations, including 24/7 support channels (call, chat) for hardware, software, and configuration-related issues.
• Oversee employee tech support (laptop/desktop troubleshooting, printer services, IT configuration) ensuring smooth issue resolution and high customer satisfaction.
• Define, implement, and regularly upgrade IT policies, including security standards, inventory lifecycle, asset rotation (old vs. new), and infra upgrades.
• Ensure compliance with ITIL standards and process matrices; drive process maturity using Six Sigma methodologies to reduce downtime and enhance service quality.
• Monitor, report, and act on monthly IT performance metrics, service delivery benchmarks, and audit findings.
• Manage vendor relationships for hardware, software, and managed services; enforce SLA adherence and negotiate for cost-effective solutions.
• Lead the planning and execution of infrastructure upgrades and ensure alignment with business continuity and scalability goals.
• Oversee IT budgeting, strategic planning, and roadmap development to support business growth and efficiency.
• Provide leadership to a team of IT managers and support specialists, drive talent development, mentoring, and succession planning.
• Collaborate cross-functionally with business leaders to align IT operations with company objectives and evolving tech needs.
• Ensure cybersecurity compliance, risk mitigation, and regulatory adherence across all Corporate IT systems and processes.

Qualifications:

• 10–15 years of progressive experience in IT, with at least 5+ years in leadership roles.
• Proven experience leading enterprise-wide IT operations in a mid-sized organization (e.g., $100M–$500M range).
• Hands-on leadership in:
  1. Infrastructure & Operations (networking, cloud, cybersecurity)
  2. Business Applications (ERP, CRM, HRIS, etc.)
  3. Data Management/BI
  4. IT Governance & Compliance
• Experience managing global or distributed teams is a plus, especially if your company is geographically spread out
• Familiarity with hybrid cloud environments (Azure/AWS + on-prem).
• Understanding of enterprise systems (e.g., Infor, SAP, Oracle, Microsoft Dynamics).
• Strong grasp of cybersecurity frameworks (NIST, ISO 27001).
• Knowledge of modern workplace tools (e.g., Microsoft 365, collaboration platforms).
• Experience with ITIL, DevOps, and Agile practices is beneficial.
• Strong business acumen and ability to align IT with corporate strategy.
• Excellent stakeholder management, especially with Finance, HR, Operations, and Sales.
• Demonstrated ability to build and mentor high-performing teams.
• Effective communicator with board-level presence.
• Strong vendor management and negotiation experience.
• Preferred Certifications
  1. PMP or Prince2
  2. ITIL Foundation or higher
  3. CISSP, CISM, or similar for security-oriented leaders
  4. AWS/Azure certifications for cloud fluency
• Strong understanding and practical application of ITIL frameworks (certification will be added on advantage).
• Working knowledge of Six Sigma methodologies (Green Belt or higher will be added on advantage) for process improvement and service excellence.
• Experience with security policy management, risk mitigation, and compliance frameworks.
• Demonstrated capability in vendor management, SLA governance, and driving KPI-based performance tracking.
• High ownership mindset, capable of leading 24/7 operations, handling escalations, and driving operational continuity.
• Excellent analytical, reporting, and strategic planning skills; experience in IT budgeting and digital transformation initiatives.
• Strong stakeholder communication, collaboration, and crisis management abilities across cross-functional teams.
• Bachelor’s degree in computer science, Information Systems, Engineering, or related field.
• MBA or Master’s in IT Management, Business Administration, or similar is a strong plus, especially if the role is business-facing.