Position Overview

• As the Partner Integration Lead, you will be the primary orchestrator of the technical and functional synergy between our partners’ products and our own.
• Reporting directly to the VP of Partner Management, you will serve as the essential "bridge" connecting external partner teams with our internal Engineering and Product departments.
• Your mission is to ensure that all product interfaces and integrations are developed smoothly and delivered on time.
• While this is not a developer role, it requires a high degree of technical literacy to manage complex workflows and maintain strong partner relationships.

Key Responsibilities

• Integration Coordination:
• Lead the end-to-end coordination of all technical interfaces between partner products and our platform.
• Act as the primary point of contact for partners during the discovery, development, and testing phases of an integration.
• Relationship & Communication Management:
• Maintain and cultivate deep technical relationships with partner counterparts to ensure long-term collaboration.
• Facilitate communication between the Partner’s product team and our internal Engineering/Product teams to ensure requirements are clearly understood and executed.
• Translate technical milestones and "blockers" into clear business updates for the VP of Partner Management and other stakeholders.
• Project Management:
• Maintain and track project timelines, status reports, and documentation for all active integrations.
• Organize and lead regular "sync" meetings to keep all parties aligned on deliverables and deadlines.
• Support Coordination:
• Collaborate closely with the internal support team and external partners to ensure all issues, bugs, or escalations related to the interface are effectively triaged and resolved.

Required Skills & Education

• The "Translator" Skillset:
• Strong ability to understand technical concepts (APIs, data flows, system logic) and explain them to non-technical audiences.
• Experience in Project Management or Partner Operations, ideally in a software or technology-driven environment.
• Soft Skills:
• Exceptional organizational and coordination skills.
• Strong written and verbal communication (essential for managing international stakeholders).
• A proactive approach to problem-solving and risk mitigation.
• Education:
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
• Professional Experience:
• 5+ years of experience in roles such as Partner Success, Technical Project Management, or Business Analyst.
• Proven track record of managing multi-stakeholder projects with high attention to detail.