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Sr. Implementation Consultant



Chandigarh, India
Posted on Thursday, May 2, 2024


Sr. Implementation Consultant


Sr. Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs solutions purchased by that client. The Consultant will generally be involved in installing, configuring, and overseeing the implementation of Edifecs products at client sites. This includes installation of products on Edifecs or client hardware; configuration and development of programs, tasks and guidelines, to fully implement an Edifecs solution based upon a client’s specific needs. The Implementation Consultant will be the primary Client Services technical resource and will interface with the client’s technical resources. Duties can range from delivering product training to new client-specific requirements, development, and deployment. The role involves client coordination and communication as well as a high technical understanding of Edifecs solutions as well as the transactions that flow through this position.

What you will do:

Coordinate and communicate with the client post-sale to develop an implementation plan for implementing and configuring a purchased Edifecs solution based upon a client’s individual needs.

Collaborate with the Edifecs Implementation Architect / Technical Project Manager to formulate the architecture, implementation strategy/schedule and operational plan.

Install, upgrade and configure Edifecs products at client site.

Integrate Edifecs products with other software assets/processes at customer site.

Coordinate with other Client Services, Product and Development team members to meet development and configuration milestones, being able to develop guidelines, programs, tasks, reports, etc. to meet the client’s requirements.

Provide post- implementation support during the transition from implementation to maintenance.

Provide software and client specific training, and develop training documentation based on present standards and client needs.

Mentor and train internal teams upon Edifecs products and customer custom components

Work with customer as a SME upon purchased Edifecs products and solutions

Strong written and verbal presentation skills required. Must be comfortable interacting with client’s technical teams.

Must be able to manage or participate in the testing and release cycle tasks for deployment of Edifecs products and services at client sites.

Must be able to create detailed user and operational documentation to support the deployment of products and services at client sites.

Must be comfortable delivering technical training at customer sites as part of the customer's software release and deployment cycle.

Excellent communications, presentation, and interpersonal skills.

Should be flexible to work in rotational shifts.

What you will bring:

  • Understanding of Application Integration/ Enterprise Application Integration
  • "Working experience on middleware tools - JCAPS, Web method, WMBI, AquaLogic etc. OR have worked on OR understand other messaging engines - IBM MQ, Active MQ etc."
  • Exposure to Integration Design Patterns
  • Good understanding of any of the different message format like XML, STX, EDI, EDIFACT, ISO, ACORD, HL7, IHE etc.
  • Good working knowledge and experience with Java programming, Java Script, XML, HTML and some scripting knowledge including Perl scripts
  • Familiarity with Oracle and/or SQL Server as database from an application perspective connection strings, SQL scripts, JDBC, and general troubleshooting.
  • Good understanding of Application Server
  • Experience with - Technical requirements documents, process flow diagrams, and deployment and user operations guides
  • Develop technical Design
  • Release management
  • Good Understanding of healthcare (Payer/Provider)
  • Understanding of EDI transactions (preferably HIPAA)
  • Good process orientation and understanding of product implementation space.
  • Good Communication Skills
  • Trouble shooting and Analytical skills
  • Project scope, estimation and change management
  • Knowledge of Implementation methodology of any product or solution
  • Experience in technical training (internal/ external)
  • Good team player

About Edifecs

Edifecs is a premier technology company serving the U.S. healthcare market that empowers its customers to transform healthcare. For over 25 years, Edifecs has provided the market-leading interoperability platform. Edifecs payer and provider customers and technology partners are driving healthcare transformation with the ability to seamlessly exchange, unify, and normalize data to derive insights and intelligence and replace friction with collaboration across all stakeholders. Edifecs’ platform is the foundation to help customers overcome healthcare’s biggest challenges, including accelerating the adoption of value-based payment models, securing complete and accurate care funding for alternative payment models, and fully automating prior authorization.

Edifecs offers natural language processing, machine learning, and artificial intelligence to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge government agencies, Edifecs is a proven partner to ensure its customers maintain “evergreen” compliance. Edifecs customers cover 290 million lives and include 100% of national health plans, 70% of state Medicaid programs, and 94% of the lives covered by Blue Cross Blue Shield payers. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, and has more than 1000+ employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact [email protected] for more information.