Operations Engineer

Overview

The Operations Engineer works primarily with enterprise customers of Edifecs Encounter Management (EM) products, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Edifecs EM product. In addition to working with customers, the Operations Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations
are successful.

What you will do:

• Provide support to enterprise clients related to the technical and functional aspects of the products.
• Partner with Product Implementation and Development teams as necessary to deploy, configure, and troubleshoot issues.
• Assist Product and Development team with performance and functional analysis and testing during release cycles of service packs, hot fixes etc.
• Implement and maintain automation scripts for routine tasks, ensuring efficiency and scalability.
• Perform regular upgrades, migration, code fixes and hot fix deployment as per requirement.
• Host online troubleshooting and investigation sessions on customer’s production environments.
• Collect all necessary problem details from customers to be able to effectively see the problem to resolution by driving effective RCA.
• Consistently deliver a responsive and satisfying customer experience in every interaction, adeptly managing escalations when required.
• Successfully reproduce customer issues in a controlled test environment.
• Develop custom utilities and workarounds as needed to resolve critical issues reported by the customer.
• Provide mentorship and task guidance to other team members.

What you will bring:

• Minimum requirements: Bachelor’s degree in engineering or master’s in computer science, Computer Information Systems, Computer Engineering, or related field,
• plus 3 years of progressive experience in product support. Preferably in the healthcare industry,

• 3 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL;
• 3 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: Jscript, Java, C# or VB.Net, Groovy
• 2 years of experience working with EDI (Electronic Data Interchange) and EDI systems, and knowledge of HIPAA.
• 2 years or more experience working with RDBMS, Web Applications, Tomcat, API’s and MFT etc.
• 2 years of experience modifying and supporting code or scripting development for automation.
• Strong analytical and troubleshooting skills.
• Familiarity with cloud platforms and technologies for example AWS, Kubernetes etc.
• Excellent spoken and written English communication skills.
• Willingness to work in shifts.

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About Edifecs

Edifecs is a premier technology company serving the U.S. healthcare market that empowers its customers to transform healthcare. For over 25 years, Edifecs has provided the market-leading interoperability platform. Edifecs payer and provider customers and technology partners are driving healthcare transformation with the ability to seamlessly exchange, unify, and normalize data to derive insights and intelligence and replace friction with collaboration across all stakeholders. Edifecs’ platform is the foundation to help customers overcome healthcare’s biggest challenges, including accelerating the adoption of value-based payment models, securing complete and accurate care funding for alternative payment models, and fully automating prior authorization.

Edifecs offers natural language processing, machine learning, and artificial intelligence to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge government agencies, Edifecs is a proven partner to ensure its customers maintain “evergreen” compliance. Edifecs customers cover 290 million lives and include 100% of national health plans, 70% of state Medicaid programs, and 94% of the lives covered by Blue Cross Blue Shield payers. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia, and Mohali, India, and has more than 1000+ employees.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact [email protected] for more information.