Associate SaaS Ops Engg - Intern

Overview

Seasoned Windows and Mac helpdesk support specialist with excellent communication and technical skills for supporting local and remote employees.

What you will do:

• Build and deploy customer-facing SaaS environments using various automation tools like terraform, CloudFormation etc.
• Support and manage incident management process (including Sev1\Sev2 escalations) and drive troubleshooting activity related to incidents/problems within SaaS infrastructure and applications.
• Deploy, Build, maintain and provide support to development server’s and Java based application implementation.
• Provide L1\L2 troubleshooting and support on (Windows, Linux) server management and server applications.
• Manage and Enhance system and application monitoring, notification, and response across hosted environments.
• Provide support to enterprise clients & internal associates related to technical and operational aspects of Edifecs’ SaaS solutions.
• Collaborate with internal implementation, support, engineering & operations teams as well as customer contacts to drive troubleshooting/incident response activities for Edifecs’ SaaS environments.
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics and train others
• Practice on appropriate IT Security controls when working with sensitive data. Monitor adherence to IT Security controls & policies by associates working with Edifecs’ SaaS environments.
• Develop and deploy checks and balances to proactively manage hosted applications on a daily basis.
• Document workflows and standard operating procedures and manage knowledge-transfer sessions to ensure procedures are operational.

What you will bring:

• Basic Knowledge of public cloud services & operations (AWS, Azure, other).
• Initiative is a must; must be enthusiastic about learning new technologies/products and evolve effective ways for troubleshooting. Must be a team player and provide technical assistance to team when required.
• Windows & Linux O/S knowledge
• Python, Shell Scripting , bash scripting knowledge
• Knowledge of relational databases (MS SQL Server, MySQL, other)
• Knowledge of Java based applications, web applications etc.
• Basic knowledge of networking would be an added advantage.
• Scripting knowledge to write complex scripts to automate various workflows.
• Ability to identify and clarify problems, set goals and able to resolve issues
• Ability to work effectively on multiple tasks.
• Ability to adapt to 24*7 work environment.
• Strong verbal and written communications skills.

About Edifecs

Edifecs provides market-leading technology to its payer and health system customers, which serve nearly 300 million people in the U.S. healthcare market. For over 25 years, Edifecs has enabled customers to unlock greater value with their healthcare data management platform which includes its Best in KLAS healthcare interoperability cloud solution. Edifecs’ healthcare SaaS solutions, available on both public and private clouds, serve as the foundation that eliminates stakeholder friction to overcome healthcare’s biggest challenges, including accelerating value-based payment adoption and obtaining more complete and accurate care funding for alternative payment models. Edifecs’ solutions are powered by AI that incorporates generative AI and LLMs, natural language processing, and machine learning, to provide deeper insights into patients, populations, and business processes. As new standards and regulations continually emerge from government agencies, Edifecs is a proven partner to support its customers road to “evergreen” compliance. Edifecs customers include 24 of the 25 top commercial health plans in the country, 29 of the 52 Medicaid programs, and 6 out of 10 of the largest health systems.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, or disability status. Our corporate credo of innovation, collaboration, customer-centricity, and integrity drive and inform all our actions and decisions. Please contact [email protected] for more information.