Mission

General Context And Job Description

To strengthen our internal IT team, we are looking for a colleague who will provide first-line IT support.

You will work full-time from our office in Brussels, with occasional travel mainly within Brussels and the BeNeLux region.

As part of the IT support team within the Emeria Belgium group, you are responsible for internal first-line support for ICT systems (serving approximately 750 employees across 50 offices, but primarily about 150 users in Wallonia and the Grand Duchy of Luxembourg). You provide technical support and help users resolve IT issues efficiently.

You will report to the ICT Infrastructure Support Manager and act as the direct point of contact for internal users and external IT providers. You communicate clearly with these stakeholders to solve problems, order and follow up on hardware, and assist in the deployment of new programs or solutions. Additionally, you will handle certain administrative responsibilities.

What will you do as an ICT Infrastructure Support Engineer?

In addition to the above responsibilities, your role will include:

• Preparing for the onboarding of new employees, including hardware purchasing, software installations, setting up starter kits, and providing a brief introduction to IT tools.
• Administering purchases and managing stock.
• Following up on requests in the ticketing system.
• Implementing changes in internal systems.
• Working closely with ICT colleagues and the IT Director, who holds final responsibility for your actions.
  
  

Profil

Does this sound like you?

• You have a background in IT-related studies.
• A first work experience is a plus but not a requirement.
• You can inform users about identified technical issues, required changes, and corrections.
• You are a strong communicator and can provide clear, service-oriented technical support to internal clients.
• Your analytical mindset helps you quickly identify and solve users’ technical problems.
• You can recognize more complex issues, perform a preliminary analysis, and escalate them to specialists when needed (e.g., for research or maintenance).
• You remain calm under pressure. Phone calls, ticketing requests—you manage them efficiently and with a positive attitude.
• You are naturally accurate, organized, and well-planned in your work.
• Needless to say, you are service-minded and helpful.