Job Role

We are seeking a dedicated and driven Protection Adviser to join our in-office team. Based at our Sidcup office, you will work closely with clients, referred by mortgaged advisers to identify and recommend suitable protection products that safeguard their financial well-being. This is a full-time, office-based role ideal for someone who thrives in a collaborative and professional environment.

Responsibilities

• Conduct in-person or telephone-based consultations from our office to understand clients’ personal and financial circumstances.
• Provide tailored advice on a range of protection products including life insurance, critical illness cover, income protection, and family income benefit.
• Explain policy features and underwriting considerations clearly and compliantly.
• Maintain up-to-date knowledge of providers, products, and industry changes.
• Complete all compliance documentation and suitability reports to meet FCA regulations.
• Manage a pipeline of leads, follow up on client enquiries, and maintain CRM systems accurately.
• Collaborate with mortgage advisers and admin staff to ensure smooth case progression.
• Support clients with policy applications, underwriting queries, and post-sale servicing.

The ideal person

• Confident communicator with a professional, client-first approach.
• Comfortable working in a busy, office-based sales and advice environment.
• Strong organisational skills and attention to detail.
• Self-motivated, resilient, and target-oriented.
• Able to contribute positively to a team culture and share best practices.

Qualifications & Skills

• Minimum 2 years of experience in a protection or financial advice role (office-based experience preferred).
• Solid understanding of personal protection products and underwriting.
• Qualifications (desirable but not essential):
• CII R05 – Financial Protection
• CII RO1 or equivalent
• CeMAP – Certificate in Mortgage Advice and Practice
• Proficient in using CRM and back-office systems.
• Strong written and verbal communication skills

Benefits

• Company pension scheme
• Death in service
• 25 days annual leave
• Flexible Benefits
• Birthday as an additional day off
• Opportunity to purchase additional holidays.
• Enhanced family friendly policies
• Cycle to work scheme.