Job Role

We are seeking a highly organised and driven Mortgage Retention Club Manager to lead a high-performing team dedicated to maintaining and growing long-term client relationships. You will oversee a team of 5 Mortgage Advisers and work alongside a proactive Customer Support team, ensuring the delivery of outstanding client service, consistent review processes, and revenue generation targets. A level of revenue will also be expected from yourself. Ideally, we would also like an adviser with a strong track record in protection sales.

Responsibilities

• Team Leadership & Management
• Client Retention & Review Coordination
• Revenue Delivery & Performance
• Reporting & Compliance

Skills and Qualifications

• Proven experience in mortgage or financial services, ideally in a retention or client management environment.
• Strong leadership and people management skills, with the ability to motivate and develop teams.
• Excellent communication and interpersonal abilities.
• Results-driven with a focus on meeting and exceeding revenue targets.
• Highly organised with excellent time management and coordination skills.
• Comfortable working with CRM systems and performance reporting tools.
• CeMAP or equivalent qualification

Benefits

• Company pension scheme
• Death in service
• 25 days annual leave
• Flexible Benefits
• Birthday as an additional day off
• Opportunity to purchase additional holidays.
• Enhanced family friendly policies
• Cycle to work scheme.

Equal Opportunities

Fairstone is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.