We are looking for a full-time Junior Account Manager to join our team based in the Shanghai office. In this role, you will be responsible for creating long-term, trusting partnerships with our ManageBac, OpenApply and SchoolsBuddy customers. You will support the Sales & Account Management team through administrative processes, communications with clients, aiding in strategic projects, and actively seeking new sales opportunities. With increased experience comes the opportunity to assume added responsibility for client portfolios.

KEY RESPONSIBILITIES

• Co-develop and maintain strong relationships with clients
• Liaise with cross-functional internal teams (including Customer Service, Sales, Professional Development, and Finance departments) to improve the entire customer experience
• Troubleshoot and resolve unique client situations through tailored and creative solutions
• Prepare new & renewal proposals of products and services for customers
• Ensuring that our quality of service (e.g. support request times and resolutions) is maintained at levels of excellence
• Work closely in team environment to achieve individual, team, and company goals
• May require occasional travel and work outside of normal hours to accommodate international customers
• Manage deadlines and reprioritize to accommodate client needs and expectations
• Keep current on industry changes in education
• Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools

What are we looking for?

Problem-Solving Skills

• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations

Analytical Skills

• Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.

Team Work

• Balances team and individual responsibilities; supports everyone’s efforts to succeed.

Business Acumen

• Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.

Ethics

• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.

Strategic Thinking

• Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.

Dependability

• Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; committed to getting the job done.

Initiative

• Passion and drive to succeed, going beyond what’s expected, looks for opportunities to grow

Communication Skills

• Excellent communication skills, both verbally and written, and the ability to interact professionally with a diverse group of people

Technical Skills

• Proficiency and/or willingness to learn common business and communication technologies (i.e. SalesForce, HubSpot, GoToMeeting, Skype, Slack, etc.)

Education / Work Experience

• Bachelor’s Degree or equivalent; or four years related experience; or equivalent combination of education and experience.
• As Faria sits at the confluence of education and SaaS, experience within either of these industries is a plus.

• Competitive salary, plus eligibility for support team variable compensation plan
• Monthly Health & Wellness Allowance
• Office lunch & team socials
• Professional Development Budget

All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.

ABOUT FARIA EDUCATION GROUP

Faria is a leader in international education systems & services providing an integrated systems suite across learning, admissions, school-to-home and online courses & study services to over 10,000 schools and 4 million students in over 155 countries.

www.fariaedu.com/careers