We are looking for a full-time School Experience Manager to take on ownership of a portfolio of clients for faith-based schools in the Americas Region. The School Experience Manager position is critical to the maintenance and growth of our existing client base and is often the external persona of the company. The right candidate will be a self-starter able to stay focused on their priorities while still working within a highly collaborative team to ensure the best possible client service available. We seek personable and professional School Experience Managers who are willing to be creative and think outside of the box while still aligning their work with broader team and company goals.

The responsibilities of a School Experience Manager include:

• Developing rapport with faith-based clients, building trust, and cultivating strong partnerships to manage your book of business
• Working within the Client Experience Team to achieve company goals for retention, cross-sell/upsell, and expansion of accounts
• Trouble-shooting and resolving unique client situations through tailored and creative solutions
• Preparing proposals/quotes and contracts for clients for our products and services
• Utilizing excellent written and verbal communication with clients as well as within and across internal teams
• Ability to travel around 25-30% of the time to meet with clients in person, attend conferences & other events, and attend internal company events
• Multitasking, setting priorities, meeting deadlines, and managing a variety of workflows
• Working across teams to contribute to the overall mission of our parent company Faria, drive innovation of our products, and further our relationships with our client schools