We are looking for a full-time School Experience Manager to take on ownership of a portfolio of clients in China using our products and solutions. This position is critical to the maintenance and growth of our existing client base and is often the face of the company. We seek personable and professional School Experience Managers willing to be creative and think outside the box while aligning their work with broader team and company goals. The right candidate will be a self-starter who can stay focused on their priorities while working within a highly collaborative team to ensure we provide the best possible client service.

The responsibilities of a Schools Experience Manager include:

Relationship:

• Manage healthy and robust relationships through regular engagement and communication with portfolio; this includes onsite visits to schools and attending conferences
• Creatively use tools to maximize meaningful communication and client interface
• Partner with regional leads to identify further opportunities to serve client needs through regional events, building digital communities, and more
• Leverage other teams (Support, Implementation, PD, etc) to serve client needs
• Provide consultative partnerships to maximize product and service efficacy for clients

Retention:

• Track and understand the health of clients within the portfolio
• Identify at-risk situations and partner with the Regional Lead or Director to address these
• Leverage relationships and communication to meet retention/renewal goals
• Manage 60+ day past-due invoices

Growth:

• Identify and deploy micro-campaigns
• Discover/prospect for cross-sell/upsell opportunities that can be passed along as referrals to the Sales team
• Partner with Sales to nurture upsell/cross-sell leads