We are looking for an energetic individual with 1-2 years prior onboarding, account management or customer training experience to join our APAC Team as an Implementation Specialist. In this role, you will be responsible for customer onboarding operations & new user training for SchoolsBuddy.

The Implementation Specialist’s primary responsibility is to be the main point of contact between customers and SchoolsBuddy during the onboarding period. You will work closely with the Solutions and Client Experience team to orchestrate the initial setup of SchoolsBuddy, ensuring it is set up for success and meets customers' unique needs

The right candidate will be a self-starter able to stay focused on their priorities while still working within a highly collaborative team and who is willing to be creative and think outside of the box to achieve the broader company goals.

This role is based in our Taipei office. In-office attendance is expected, with some flexibility for remote work where appropriate. This is a 1-year fixed-term position (maternity cover) with the possibility of becoming permanent based on company growth and individual performance.

What you’ll learn in the first 30–45 days

1. Product knowledge, the hows, and whys of using SchoolsBuddy
2. The nuts and bolts of SchoolsBuddy as a SaaS business
3. The role of implementation and why good customer experiences matter
4. The context and workflows of international schools and how to best onboard them

Key Responsibilities

• Develop long-term goals with schools, using change management strategies to ensure the successful implementation of our software
• Show an in-depth knowledge of our products and their capabilities and how they would be used in a school’s process
• Review and confirm customization of products to facilitate clients’ processes
• Translate clients’ needs to technical needs and vice-versa
• Conduct both basic and advanced training on-site and online, assessing users’ abilities and tailoring training to fit
• Keep current on industry changes in education and change management
• Transition client relationship seamlessly to the School Experience Manager after the implementation period
• Work with the broader Services & Support Team to identify the best possible approach to project completion
• Work across teams to contribute to the overall mission of Faria, drive innovation of our products, and further our relationships with our client schools