Join Fintech in Tampa as an Integration Solutions Analyst!

The Integration Solutions Analyst assists Fintech Clients, Partners, Third Parties and internal team members with technical inquiries. They encompass a unique combination of client support, problem-solving, financial operations support, technical assistance and other functions key to our Company’s philosophy of providing excellent client service.

Essential Functions:

• Provides Level II support for all service offerings
• Acts as a liaison between clients, the Implementation department and the IT department
• Assist with internal client operational support – including, but not limited to: application setup, application errors, data queries, and product training
• Provide technical support and research to internal and external clients
• Provide Level II support on file format issues, questions and modifications, end of day file questions, file mapping setups and file regeneration by client request
• Perform new client initial technical contact calls to introduce data standards and file specifications (EDI, XML, proprietary formats), file transmission protocols (AS2, FTP, FTPs, sFTP, HTTPs) and testing procedures and timeframes
• Directly assist external clients with technical inquiries and/or application errors that require additional research and development
• Communicate and document requested changes to development personnel
• Assist with updating SOP’s and creating training documentation for internal and external use
• Maintain knowledge of Fintech policies, products, services and internal procedures
• Formulate recommendations for systems enhancements and process improvements to increase efficiencies (with Client Services departments ) and improve client end user experience
• Keep Management apprised of critical customer situations
• Conduct quality checks and report findings back to Management (with proposed recommendations)
• Other duties as assigned including projects, reporting and assisting client services in overflow work

Qualifications:

• Bachelor's degree in MIS, computer science, engineering, related technical degree or commensurate experience is preferred, but not required
• Experience with Oracle SQL/SQL Developer required
• 1 to 3 years of technical experience
• Verbal and written communication skills
• Problem analysis and problem-solving
• Solution knowledge
• Strategic thinking, multi-tasking ability
• Detail-oriented
• Determining escalated issues action
• Exceptional organizational skills and the ability to prioritize assignment
• Ability to produce results quickly
• Aptitude for technical support
• Knowledge of computer networking and systems troubleshooting
• Proficiency in a number of different software applications (i.e. Word, Excel, PowerPoint, Outlook)
• Experience in helpdesk or ticketing system a plus

Our Benefits:

• Hybrid Work
• Employer Matched 401K
• Company Paid Medical Insurance Option for Employee and Dependent Children
• Company Paid Dental Insurance for Employee
• Company Paid Vision Insurance for Employee
• Company Paid Long and Short-Term Disability
• Company Paid Life and AD&D Insurance
• 18 Paid Vacation Days a Year
• Six Paid Holidays
• Employee Recognition Programs
• Incentive Compensation
• Community Outreach Opportunities
• Business Casual Dress Code

About Fintech:

Fintech, a pioneering accounts payable (AP) automation solutions provider, has dedicated nearly 35 years to automating invoice processing between retail and hospitality businesses, and their supply chain partners. Backed by leading investors TA Associates and General Atlantic, it stands as a leader in this sector. Its flagship product, PaymentSource®, was first built for the alcohol industry to provide invoice payment automation between alcohol distributors and their customers across all 50 states. Today, it is utilized by over 245,000 businesses nationwide for invoice payment and collection associated with all B2B business transactions. This proven platform automates invoice payment, streamlines payment collection, and facilitates comprehensive data capture for over 1.1 million business relationships. Recognizing operational hurdles, Fintech expanded its payment capabilities to include scan-based trading/consignment selling for its vendors and retailers and built an advanced CRM tool with functionality to fortify vendor, supplier, and distributor field execution, addressing diverse profit center challenges. For more information about Fintech and its range of solutions, please visit www.fintech.com.

Fintech is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Fintech’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment. Fintech is a Drug-Free Workplace. We E-Verify.