About the role

The Desktop Support Specialist plays a key role in the Technical Services team within the wider Technology and Change Team, providing 1st and 2nd level helpdesk support to users across the Bank. Whether a technology issue or access problems, you’ll need to apply quick judgement and technical knowledge to trouble shoot and solve.

As our first line support person, you’ll manage the day to day user requests through our online ticketing system, balancing logged tickets with in person and phone requests. Monitoring and recognising emerging patterns is also a core part of this role, overall ensuring a smooth and effective service.

This is a 5 month Fixed Term opportunity.

Key responsibilities

• Be the first point of contact and provide 1st and 2nd level helpdesk support for users who have technology or access issues, escalating as required.
• Respond to user change requests in regard to implementing user moves, adds and changes.
• Provisioning of new equipment and software.
• Assisting with technology relocations as a result of branch moves onsite.
• Maintaining our ITSM platform (known as MyIT), by actioning assigned requests and incidents, creating requests and incidents on behalf of users who walk-up or call, triaging and closing tickets taking ownership of issues and constantly communicating back to the affected users on progress.

You’ll bring the following experience to the table:

• 3+ years working in a technical desktop administration and support environment and/or an appropriate tertiary or industry qualification.
• ITIL 4 Foundation qualified.
• Proven in-depth desktop hardware and software skills (including desktop imaging, user maintenance, use of remote support tools).
• Sound knowledge of Windows operating systems and Windows application software (including Microsoft Office). Proficiency in various technologies like M365, Azure, intune, Active Directory, MS Exchange, and more.

Experience Better with Us

As a proudly customer-owned bank, not only will you be helping Kiwis achieve their goals, but you’ll also experience better:

• Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.
• Purpose: As a smaller bank, your impact is bigger—you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.
• Support: We support you to handle life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.
• Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders—together.

About Us

We’re here to grow together and share the gains.

At The Co-operative Bank we are all about helping customers bank better. We’re proud to be 100% owned by our customers - and the only bank in New Zealand to give our customers a share of our profits.

We’ve been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. We’re committed to helping improve the world we work, live and play in and are a Certified B Corporation.

We have a team of 400 people supporting over 180,000 customers across New Zealand. We offer what you’d expect from a bank – including home loans, everyday banking, savings and term deposits, and life insurance, offered by Co-operative Life. We also partner with Fisher Funds to offer KiwiSaver and provide general insurance through IAG.

If you're looking for a role where we work together to make an impact, and you can build a career you’re proud of, you've found the right place.

At The Co-operative Bank, we’re more than just a bank—we’re a team of passionate people on a mission to bank better and grow together.

Diversity and inclusion are at the core of who we are. It’s reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains. If you have any questions, please reach out to recruitmenthelp@co-operativebank.co.nz

Applications close: 3 June 2025

For a copy of the Job Description visit Desktop-Support-Specialist-Position-Description-26052025.pdf