Responsible for investigating and defending against cybersecurity incidents such as credential theft phishing attacks, domain abuse, social media impersonations, business email compromise (BEC) attacks, and additional threats to the digital risk landscape. This is an entry-level position for someone passionate and knowledgeable about information and cyber security.

WHAT YOU'LL DO

• Responding to customer queries in a timely and accurate way, via phone and email.
• Track, route and redirect problems to correct resources
• Monitor internal proprietary detection systems for new attacks and validate malicious threats that are detected.
• Monitor systems for attack reports from our clients and their customers.
• Analyze potential attack vectors and explore resolution options.
• Build relationships with partnering providers and clients alike.
• Collaborate with across multiple teams to better protect and serve our clients.
• Utilize various programs and tools including: DNS tools, WhoIs records, open-source tools, and more!

QUALIFICATIONS

• Experience as a Customer Support Specialist or similar CS role
• Basic familiarity of JIRA
• Relevant education or experience relating to the IT industry is preferred
• Knowledge of common internet attacks to include various types of fraud, social engineering, and scams across different channels (including social media and mobile channels)
• Ability to apply analytical concepts for solving complex problems
• Ability to work well as part of a team
• Excellent communication skills across verbal, written, and electronic communication channels
• Self-motivated and passionate toward delighting our clients
• Able to work with remote-based team members

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