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Security Operations Center Manager



Posted on Friday, May 31, 2024

Problem Solvers. Proactive Protectors. Relentless Allies.

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Responsible for managing a team of Analysts for a specific service line / team, working to streamline operational workflows, and delivering high quality service to our clients.


  • Lead a team of Security Analysts, including task allocation, performance management, and professional development.
  • Provide ongoing communication, collaboration, and leadership for the team.
  • Be the liaise and business advocate between Security Operations and other internal teams including Customer Success, Product, and R&D.
  • Engage with clients needed on calls or via email.
  • Support the implementation of new service capabilities and SOPs
  • Manage new client and operation requests, as needed
  • Ensure quality assurance of new fixes and product enhancements
  • Assist in the hiring, training, and development of new staff
  • Educate, coach, and share knowledge with other team members
  • Provide career development opportunities to help team members excel in their careers


  • 5+ years of experience in security operations, managed security services, or IT operations, with at least 1 year in an information security focused area.
  • 2-3 years leading people in a technical operations capacity as a team lead or manager.
  • A track record of ownership, accountability, and success.
  • Able to form relationships with a variety of personality types to motivate a diverse team.
  • Highly self-motivated and capable of executing tasks with minimal direction.
  • Seeks out opportunities to grow themselves and the team, and takes a proactive approach to resolving issues.
  • Ability to effectively prioritize and execute tasks in a fast-paced and quickly changing environment.
  • Excellent written and verbal communication skills with an emphasis on communicating technical concepts to others.
  • Excellent attention to detail and organizational skills
  • Success in communicating with customers, including “C” level leaders
  • Experience using investigative tools, such as WhoIs and Traceroute
  • An understanding of key internet technologies including DNS, HTTP and other similar technologies
  • An understanding of various forms of online fraudulent activities, including phishing, malware, brand/trademark/copyright abuse, social engineering, and more.
  • Knowledge of domains, internet protocol, and online brand management (i.e. domain monitoring, understanding of trademarks, IP rights, etc.)
  • Familiarity with support ticketing systems and troubleshooting procedures.

About Us

This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we’re proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn.

We Are Fortra

Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!

Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.