This position is responsible for the planning, installation, implementation, and training of Fortra Systems Management software solutions for customers, specifically for our Robot and MPG brands.

WHAT YOU'LL DO

• Deliver complex software implementation projects from contract acceptance through to Go Live.
• Guide customers through best practice processes to help ensure successful adoption of solution.
• Work closely with assigned Project Manager to ensure accurate description of services to be provided including estimate of effort and date of completion.
• Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customer.
• Configure and document software settings and deployment architecture to meet Fortra and customer requirements.
• Resolve any identified issues or concerns related to the software implementation.
• Document and escalate complex issues to Support.
• Train end users, answer software questions, and provide training aids.
• Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
• Provide communication of task status to Project Manager through regular status reporting and other presentation vehicles.
• Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.
• Travel up to and sometimes more than 25% to customer locations.
• Other duties as assigned.

QUALIFICATIONS

• A four-year degree is preferred. Equivalent work experience and accreditations will be considered
• 5+ years of IBM i Administration experience
• 5+ years of High Availability (HA) experience
• 5+ years of experience implementing and supporting software products.
• Confident and positive attitude in facing complex organizations and processes.
• Strong analytical and problem-solving skills with high attention to detail and quality.
• Effective interpersonal and professional communication skills, both verbal and written. Builds strong customer relationships through responsiveness and expertise.
• Strong presentation skills. Comfortable leading a small group through discovery workshops and training sessions.
• Strong organizational and time management skills.
• Ability to effectively handle multiple projects and responsibilities. Ideal candidates will also have:
• 5+ years of Fortra Robot suite experience:
• 5+ years of Fortra MPG experience
• CL programming experience
• IBM i Save/Restore experience
• IBM BRMS for i experience
• DB2 SQL experience

REQ ID: 3157