Gamma Technologies, LLC (GT) is looking for a with a solid work ethic, excellent judgment, and a desire to build a long-term career with us.

Position Summary

The Manager, IT Operations will be responsible for the day-to-day management of Gamma Technologies’ global IT services and operations function, as well as contributing to its strategic direction. Scope of responsibilities includes internal IT infrastructure, server lifecycle, storage, and database performance, security, business continuity and disaster recovery, hardware, and end-user support.

Job Responsibilities

• Manage all day-to-day IT Operations activities, ensuring the integrity, security, and high availability of services hosted or offered by IT.
• Leverage technologies, processes, and disciplines to deliver best-in-class methods throughout IT Operations. Readily recognize system deficiencies and recommend/implement effective solutions.
• Develop, document, implement, audit, and maintain operational IT processes.
• Execute and monitor information security programs, including information security reviews, access control policies, disaster recovery plans, etc. to minimize cyber risk and continuously improve security posture.
• Oversee Help Desk services, provide hands-on support as needed, and serve as a point of escalation and decision-making for the IT Operations team.
• Coordinate and ensure the availability of an IT staff member to respond to any IT emergencies during off-hours, weekends, and holidays.
• Help define and contribute to the overall goals of the IT department including short- and long-term planning to align with the strategic goals of Gamma Technologies. Monitor and maintain reporting and analytics to ensure team effectiveness and efficiency.
• Manage 3rd party service providers and negotiate contracts with vendors.
• Oversee all aspects of IT Operations team recruitment, performance management, compensation administration, training, development, and coaching.

Education, Experience, and Skills

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

• Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, Management Information Systems, or a closely related field; in lieu of a degree, equivalent work experience in the Information Technology field
• Ten (10) years’ experience in the Information Technology field with a minimum of two (2) years of leadership or management experience in an IT setting
• Broad and deep knowledge of operating systems (Windows and Linux knowledge)
• Expert-level knowledge of networking and a strong sense of security (e.g., secure system setup, securing the network, education employees on security best practices, etc.)
• Prior experience with administration of both on-perm and cloud environments
• Extensive knowledge and experience in Microsoft suite of products (e.g., Intune, Defender, M365, etc.)
• Capable of building a cohesive team and managing people effectively, including coaching and development
• Analytical skills to evaluate complex problems and able to clearly structure and communicate processes and problems
• Excellent customer service skills, including the ability to be empathetic, accurate, responsive, resourceful, and conscientious
• Willingness to take ownership of incidents and problems and be proactive when dealing with issues

Salary and Benefits

• GT offers competitive pay, vacation, sick and personal days, and a work environment that allows you to grow and prosper.
• We offer best-in-class health benefits for you and your dependents.
• We offer a 401k and Roth 401k retirement plans.
• We provide an onsite fitness center.
• The primary work location will be our Westmont, IL office. We’ve adopted a hybrid work policy asking employees to report to the office 2-3 days per work week.
• As an organization, we value collaborating and learning from our peers in person, while providing the necessary flexibility for our employees to have a meaningful work-life balance.

Other Requirements and Notes:

• All U.S.-based GT employees are required to be fully vaccinated, subject to legally required accommodations.
• All candidates must be eligible to work in the US for any employer; no third parties, please.
• This position does not qualify for immigration sponsorship.
• Universal acceptance for everyone, everywhere is at the heart of our company. We promote diversity of thought, culture, and background, which connects the entire Gamma Technologies community. As such, Gamma Technologies is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.

About Gamma Technologies, LLC

GT, a leading multi-physics CAE simulation software provider, develops a suite of integrated solutions that guides and accelerates the engineering transformation of today’s products in the transportation, power generation, and industrial equipment industries.

At GT, we are committed to using technology to make a global impact by helping the industry deliver products for a cleaner, sustainable environment! We pride ourselves on our company culture which encourages collaboration between all levels at the company, from entry level to upper management. Within a team, daily interactions and outside social events allow us to form bonds that result in higher productivity and job satisfaction.