Team Member – Gong Cha

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About the Role
As a Crew Member at Gong Cha, you will be the face of the brand—serving customers, preparing drinks, and helping maintain a clean and welcoming store environment. You will work closely with your team to deliver efficient service and high-quality beverages.

Key Responsibilities

• Open and close the store as scheduled.
• Greet customers warmly and take orders accurately.
• Handle cash and operate the POS system.
• Prepare and serve bubble tea and other beverages following standard recipes.
• Ensure drink quality, consistency, and proper presentation.
• Restock ingredients and supplies, including retrieving items from the storage room.
• Maintain cleanliness of all areas, including the bar, counters, equipment, and dining area.
• Assist with basic inventory tasks as needed.
• Demonstrate strong customer service and sales skills.
• Collaborate with team members during busy periods to maintain smooth operations.

Requirements

• Prior experience in food & beverage is helpful but not required.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment and multitask effectively.
• Basic math skills for cash handling.
• Flexible availability, including evenings, weekends, and holidays.
• A positive, team-oriented attitude with a willingness to learn.

Compensation & Benefits

• $9–$10/hour + tips
• Staff discounts on drinks and products
• Training and growth opportunities
• Friendly and supportive team environment

Job Type: Part-time

Pay: $9.00 - $10.00 per hour

Benefits:

• Employee discount

Work Location: In person