Area Manager – Gong cha (Boston and South Shore)

Benefits

Pulled from the full job description

Full job description

Lead multiple locations. Build high-performing teams. Drive real business growth.

We’re looking for a results-driven Area Manager to oversee multiple Gong cha locations in Boston and the South Shore area, starting with our Braintree store and expanding to new sites.

If you have multi-unit food & beverage experience and are ready to take ownership of operations, people, and performance—this is your opportunity to grow with a rapidly expanding brand.

What You’ll Be Responsible For

Multi-Unit Leadership

• Oversee daily operations across multiple store locations
• Ensure consistency in execution, service, and brand standards

Team Development & Leadership

• Hire, train, and coach team members
• Build a strong leadership bench for future expansion

Sales & Performance Management

• Analyze KPIs (sales, labor, costs) and drive profitability
• Execute local marketing and promotional strategies

Operational Excellence

• Standardize processes across stores (staffing, scheduling, workflows)
• Ensure efficiency, consistency, and scalability

Customer Experience

• Maintain a high standard of service across all locations
• Resolve escalated customer concerns effectively

Inventory & Cost Control

• Oversee ordering, inventory, and waste reduction
• Manage labor and operational costs to hit targets

Compliance & Food Safety

• Ensure all stores meet health, safety, and cleanliness standards

Qualifications

• At least 1 year of management experience in food & beverage (bubble tea a plus)
• Strong leadership skills with experience managing through team leads
• Proven ability to drive sales and improve store performance
• Comfortable working in a fast-paced, high-growth environment
• Strong organizational and problem-solving skills
• Flexible schedule (evenings, weekends, holidays)
• Valid driver’s license and ability to travel between locations

Compensation

• Competitive salary (based on experience)
• Performance-based bonus tied to multi-store results

Pay: $65,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Paid time off

Work Location: In person