As a Customer Success Associate you will be responsible for delivering a superior user experience for our clients. You will own Customer Success activities across key client touchpoints including new user/new account onboarding, user support and training, and at-risk client outreach. You will partner with Sales & Account Management to identify meaningful client engagement opportunities to deliver value, grow product adoption/usage and drive customer satisfaction.

Responsibilities

• Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
• Train users on the most effective ways to use Green Street to achieve their business objectives
• Conduct Customer Success activities including user onboarding, training, and support to maximize client retention and growth
• Proactively engage users at key touchpoints to expand their use case for Green Street
• Identify new and creative ways to engage with clients and maintain sticky client relationships
• Partner with Account Management to identify at-risk accounts and improve retention outcomes
• Identify and advocate for clients’ needs throughout Green Street
• Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
• Become a trusted partner for our clients
• Hit annual KPIs for user and usage growth, client health scores, and retention rates

• A Bachelor’s degree in finance, accounting, real estate, economics, business, or a related field
• Ability to think strategically and develop thoughtful client outreach plans
• Strong attention to detail and follow through
• Desire to connect/communicate with clients while providing exceptional client service
• Confident and skilled communicator with strong written and verbal communication skills
• Exceptional organizational skills, including the ability to multi-task and manage multiple ongoing initiatives
• Ability to think strategically and thoughtfully execute/present on complex topics in clear and concise manner

Benefits

• Comprehensive benefits package including company provided medical, dental insurance and cash plan
• Company provided life assurance, critical illness and income protection coverage
• Personal pension plan with matched employer contributions
• Company paid holidays and summer half day Fridays
• Access to employee assistance programme and wellbeing resources
• Tax free cycle scheme and IT equipment
• Season ticket loan
• Company sponsorship to further education
• Flexible work arrangements
• Green Street is an Equal Opportunity Employer

Green Street provides preeminent and actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. and Europe. For more than 35 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private real estate markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics through a SaaS platform. The company is headquartered in Newport Beach with offices in New Jersey, New York and London. To learn more, please visit www.greenstreet.com.

The success of Green Street is directly attributable to the strength of our people. We attract high-quality applicants due to our reputation for excellence and our commitment to train and retain talent. Our collaborative work environment provides team members with opportunities to develop professionally and play a central role from day one. At Green Street, we are all about providing unique insights. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences in gender, race, age, religion, ethnicity, identity, physical ability and perspectives are celebrated and valued.

Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.