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Description

As a Customer Success Manager you will be responsible for driving long-term success and value for our clients. You will own all Customer Success activities for your assigned clients including new user/new account onboarding, user support and training, and client advocacy. You will partner with Sales & Account Management to identify meaningful engagement opportunities to drive client value through higher product adoption/usage and customer satisfaction.

Responsibilities

• Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
• Train users on the most effective ways to use Green Street to achieve their business objectives
• Conduct Customer Success activities including user onboarding, training, and support to maximize client retention and growth
• Proactively engage users at key touchpoints and expand the Green Street use case
• Identify new and creative ways to engage with clients and grow the overall value Green Street can deliver
• Partner with Account Management to identify at risk accounts and improve retention outcomes
• Work alongside Account Management to identify and train new groups of users within our clients who would receive value from using Green Street
• Identify and advocate for clients’ needs throughout Green Street
• Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
• Become a trusted partner for our clients
• Hit annual KPIs for user and usage growth, client health scores, and retention rates

Requirements

• A Bachelor’s degree in finance, accounting, real estate, economics, business, or a related field or significant experience in financial services and/or commercial real estate
• 3+ years experience in financial sales/services, relationship management, or client service environment (#Senior)
• Superior relationship building skills and a passion for connecting with clients and driving client value
• Strong attention to detail and desire to provide exceptional service on each client interaction
• Confident and skilled communicator with strong written and verbal communication skills
• Exceptional organizational skills, including the ability to multi-task and manage multiple ongoing initiatives
• Ability to think strategically and thoughtfully execute/present on complex topics in clear and concise manner
• Authorization to work in the United States now and in the future, without sponsorship requirements

Working Conditions: The Customer Success Manager will work indoors in an air-conditioned office building and must be able to remain stationary at a desk and computer for a majority of the day.

Travel Percentage: <10%

Benefits

• Comprehensive benefits package including highly competitive medical and dental insurance
• Company sponsored employee assistance program, life insurance and long term disability coverage
• Health savings accounts and flexible spending accounts
• 401(k) matching
• Vacation, sick, and personal time
• Company paid holidays and summer half day Fridays
• Cell phone reimbursements & gym stipends
• 16 weeks fully paid maternity leave & 2 week fully paid paternity leave
• Green Street is an Equal Opportunity Employer

Green Street provides preeminent and actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. and Europe. For more than 35 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private real estate markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics through a SaaS platform. The company is headquartered in Newport Beach with offices in New Jersey, New York and London. To learn more, please visit www.greenstreet.com.

The success of Green Street is directly attributable to the strength of our people. We attract high-quality applicants due to our reputation for excellence and our commitment to train and retain talent. Our collaborative work environment provides team members with opportunities to develop professionally and play a central role from day one. At Green Street, we are all about providing unique insights. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences in gender, race, age, religion, ethnicity, identity, physical ability and perspectives are celebrated and valued.

Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

Salary Description

$85,000 - $90,000 base salary + incentive bonus