Green Street is one of the leading companies in the commercial real estate research industry. We are hiring a talented OTC Operations Analyst professional to join our team. If you’re excited to be part of a winning team, Green Street is a place to grow your career.

• Support each stage of the order to cash cycle including opportunity review, agreement review, fulfillment, invoicing and collections, all in a timely and accurate manner
• Reviews Opportunities in Salesforce and cross reference with contracts
• Handles Client Operations Salesforce Case Queue requests within the established timeframe
• Manages SFDC and NetSuite customer data clean-up to ensure accuracy
• Handles internal onboarding documentation for new customer accounts
• Process client access requests for new and existing clients and ensures account access is setup per service level agreement.
• Collaborate with the Compliance Department to ensures the required compliance documents for new accounts are validated and acknowledged by the compliance department
• Suspends clients with pending payments and reinstate as payments are received
• Handle trial account activation and deactivation requests
• Post client invoices to SFDC. Assist with invoices and billing reconciliation as needed.
• Manages events partner programs
• Handles the “Shared Group” email inbox daily
• Assists with Collections activities for past due accounts for Subscription and Advertising Clients
• Acts as general backup for other OTC Client Operations members. Should be flexible, may handle inbound/outbound calls related to Accounts Receivable

• Bachelor’s Degree or relevant experience
• Apply a customer centric mindset to drive team’s performance and priorities to deliver an optimal customer experience
• Creative problem solver who is comfortable with ambiguity and maintains a drive for continuous process improvement
• Excellent verbal and written communication skills; ability to actively listen, champion change, communicate status, issues risks and opportunities with leaders
• Experience with NetSuite and Salesforce is a plus

Benefits:

• Hybrid working model - 3 days per week in our office at Polygraphia Office Center, Sofia, Bulgaria, 2 days per week - home office
• Social benefits – additional health insurance, food vouchers, sports card
• Salary & bonuses – according to the standard for 2025 in Bulgaria

Green Street provides preeminent and actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. and Europe. For more than 35 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private real estate markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics through a SaaS platform.

The success of Green Street is directly attributable to the strength of our people. We attract high-quality applicants due to our reputation for excellence and our commitment to train and retain talent. Our collaborative work environment provides team members with opportunities to develop professionally and play a central role from day one. At Green Street, we are all about providing unique insights. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences in gender, race, age, religion, ethnicity, identity, physical ability and perspectives are celebrated and valued.

Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.

The company is headquartered in Newport Beach with offices in Hoboken, Dallas, London and Sofia. To learn more, please visit www.greenstreet.com.