Green Street is one of the leading companies in the commercial real estate research industry. We are hiring a talented OTC Operations Analyst professional to join our team. If you’re excited to be part of a winning team, Green Street is a place to grow your career.

Job Responsibilities

Support each stage of the order to cash cycle including opportunity review, agreement review, fulfillment, invoicing and collections, all in a timely and accurate manner
Reviews Opportunities in Salesforce and cross reference with contracts
Handles Client Operations Salesforce Case Queue requests within the established timeframe
Manages SFDC and NetSuite customer data clean-up to ensure accuracy
Handles internal onboarding documentation for new customer accounts
Process client access requests for new and existing clients and ensures account access is setup per service level agreement.
Collaborate with the Compliance Department to ensures the required compliance documents for new accounts are validated and acknowledged by the compliance department
Suspends clients with pending payments and reinstate as payments are received
Handle trial account activation and deactivation requests
Post client invoices to SFDC. Assist with invoices and billing reconciliation as needed.
Manages events partner programs
Handles the “Shared Group” email inbox daily
Assists with Collections activities for past due accounts for Subscription and Advertising Clients
Acts as general backup for other OTC Client Operations members. Should be flexible, may handle inbound/outbound calls related to Accounts Receivable

Candidate Profile

Bachelor’s Degree or relevant experience
Apply a customer centric mindset to drive team’s performance and priorities to deliver an optimal customer experience
Creative problem solver who is comfortable with ambiguity and maintains a drive for continuous process improvement
Excellent verbal and written communication skills; ability to actively listen, champion change, communicate status, issues risks and opportunities with leaders
Experience with NetSuite and Salesforce is a plus

Compensation, Benefits and Work Authorization

In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in Bulgaria without the need for visa sponsorship now or in the future.

The current offer:

Hybrid Office Model: 3 days per week (Tuesday – Thursday) in office in Sofia, 2 days remote
Working Hours: 9:00am – 6:00pm EEST
Social Benefits: Additional health & life insurance, food voucher and Multisport card

Company Overview and EEOC/Diversity

Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. To learn more, please visit www.greenstreet.com.

The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences are celebrated and valued.

Green Street is an Equal Opportunity Employer

Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.