As a Senior Customer Success Manager you will be responsible for driving long-term success and value for our clients. You will own all Customer Success activities for your assigned clients including new user/new account onboarding, user support and training, and client advocacy. You will partner with Sales & Account Management to identify meaningful engagement opportunities to drive client value through higher product adoption/usage and customer satisfaction.

Job Responsibilities

Become an expert on the commercial real estate industry, Green Street’s platform and our users’ workflows
Train users on the most effective ways to use Green Street to achieve their business objectives
Conduct Customer Success activities including user onboarding, training, and support to maximize client retention and growth
Proactively engage users at key touchpoints and expand the Green Street use case
Identify new and creative ways to engage with clients and grow the overall value Green Street can deliver
Partner with Account Management to identify at risk accounts and improve retention outcomes
Work alongside Account Management to identify and train new groups of users within our clients who would receive value from using Green Street
Identify and advocate for clients’ needs throughout Green Street
Contribute to the client feedback loop and influence the product roadmap to develop relevant solutions for our users
Become a trusted partner for our clients
Hit annual KPIs for user and usage growth, client health scores, and retention rates

Candidate Profile

A Bachelor’s degree in finance, accounting, real estate, economics, business, or a related field or significant experience in financial services and/or commercial real estate
3+ years experience in financial sales/services, relationship management, or client service environment
Superior relationship building skills and a passion for connecting with clients and driving client value
Strong attention to detail and desire to provide exceptional service on each client interaction
Confident and skilled communicator with strong written and verbal communication skills
Exceptional organizational skills, including the ability to multi-task and manage multiple ongoing initiatives
Ability to think strategically and thoughtfully execute/present on complex topics in clear and concise manner

Compensation, Benefits and Work Authorization

In addition to a basic salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements). Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.

Green Street will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United Kingdom without the need for visa sponsorship now or in the future.

Benefits

Comprehensive benefits package including company provided medical, dental insurance and cash plan
Company provided life assurance, critical illness and income protection coverage
Personal pension plan with matched employer contributions
Company paid holidays and summer half day Fridays
Access to employee assistance programme and wellbeing resources
Tax free cycle scheme and IT equipment
Season ticket loan
Company sponsorship to further education
Flexible work arrangements

Company Overview and EEOC/Diversity

Green Street is a forward-thinking real assets company at the forefront of transforming the commercial real estate market with cutting-edge predictive analytics, data-driven insights, and actionable intelligence. With over 40 years of expertise, Green Street empowers investors, lenders, banks, and industry stakeholders across the U.S., Canada, Europe and Asia to make optimized investment and strategic decisions. To learn more, please visit www.greenstreet.com.

The success of Green Street is directly attributable to the strength of our people. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences are celebrated and valued.

Green Street is an Equal Opportunity Employer

Green Street does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.