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Front Desk Receptionist



Richmond Heights, MO, USA
Posted on Saturday, February 17, 2024

Job Details

A007 - Richmond Heights, MO
Full Time


Healix Infusion Care is seeking a Front Desk Receptionist to assist patients to work alongside our nursing and market teams in an Ambulatory Infusion Center setting in Brentwood, MO.

As a Front Desk Receptionist at Healix Infusion Care, you'll have the opportunity to deliver patient services in a fast-paced, entrepreneurial setting. We use advanced technology to provide infusion care to our patients in a comfortable, med spa-like environment that truly puts the patient first.

At Healix Infusion Care, we understand that the patient experience is critical to the success of our centers. That's why we've gone the extra mile to create retail locations that are warm, welcoming, and fully equipped with all the amenities our patients need to feel at ease. From nourishment bars with snacks and drinks to heated recliners, every detail has been carefully considered to ensure our patients' comfort and satisfaction.

Healix Infusion Care is a division of Healix, LLC, an industry leader with 35 years of experience supporting physician in-office infusion centers. You'll have the opportunity to be part of a team that is committed to providing the highest quality care to our patients. If you thrive in a fast-paced environment and are passionate about delivering excellent clinical care, then we encourage you to apply to join our team today.

Our company values professionals who possess a strong work ethic, ability to engage with and foster positive relationships with physicians, case managers, and other referral sources. Our team collaborates with local and corporate partners to drive our company core values to deliver exceptional care designed with patients in mind!

Job Title: Front Desk Receptionist

Location: Brentwood, MO


  • Access referral/order information from community physicians via fax or email, contact patients to confirm location of services, and input patient and order data into our proprietary EHR.
  • Schedule patients at Infusion center based on treatment duration and clinical staff schedules.
  • Answer incoming calls, and relays patient request and questions to clinical staff, when necessary.
  • Calls patients prior to appointment date to confirm appointment and time; update insurance information.
  • Communicate patient financial responsibility to the patient and all applicable staff.
  • Scan and file patient consents and other information into patient records.
  • Assist with collection and posting of patient payments.
  • Communicate effectively with insurance companies, providers, pharmacies, and patients regarding insurance verification, benefit coverage, prior authorizations, and payor guidelines.
  • Verify patient eligibility and benefit coverage timely utilizing phone or online resources.
  • Ensures all pertinent medical documentation is accurate and present prior to authorization submission in timely matter via payer specific portals and vendors.
  • Follows up with pending authorizations on a regular basis to obtain the current status or to be informed of any action needed in order to obtain the authorization approval.
  • Communicates any authorization denials to the appropriate staff.
  • Ensure all necessary documentation, authorizations, and verifications are complete to ensure insurance billing can be completed effectively, prior to patient appointment.
  • Exhibit and manage excellent turn-around time in order to ensure timely scheduling of patients.


  • 2 years’ experience: Ambulatory Infusion or Medical Office background preferred.
  • EHR or EMR background; Prior experience with medical verifications, prior authorizations, and reimbursements
  • Proficient in Microsoft office products: Outlook, Excel, Word, Powerpoint
  • Ability to multi-task and self manage priorities
  • Problem-solving skills
  • Excellent customer service and verbal communication skills
  • Excellent time management skills
  • Excellent organizational skills

About Us

Healix Infusion Care is a subsidiary of Healix, LLC, a leader in providing infusion services for physician-owned and ambulatory infusion centers nationwide. Focused on patient and physician peace of mind for 30 years, we offer unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting.

At Healix, we manage Ambulatory Infusion Centers, servicing patients with complex chronic conditions. Our company is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our patients.

As Healix continues to leverage unique industry expertise in management and service markets, we are dedicated to maintaining focus on patient and physician peace of mind.