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IT, Customer Service
United States
Posted on Thursday, May 9, 2024

Job Details

Full Time
4 Year Degree
Up to 50%
Client Services


Healix Infusion Therapy is seeking a Client Services Analyst to join our team of business professionals managing client relationships and infusion center operations nationwide!

Healix values business professionals who possess a strong work ethic, ability to engage with and foster positive relationships with our clients, colleagues, and business partners. Our client services team collaborates with all departments across the organization to drive our company core values to deliver exceptional care and patient and physician peace of mind!

About the Position:

Job Title: Client Services Analyst

Location: Based on Houston, TX (Hybrid Remote/In-office Position)

Schedule: Monday - Friday; standard operating hours

Travel: Some travel to assigned locations is required for client meetings and site visits

Description: This position is the entry role within the management development program, a track designed to train and prepare Division Managers within the Client Services Department. The program strategically exposes the Client Services Analyst to both the healthcare industry and company-specific business knowledge, allowing the Analyst to understand the clinical and financial aspects of the business model. Healix Division Managers oversee multiple site operations, including managing P/L of each client business. Within the development program, the Client Services Analyst is responsible for the following:

  • Obtaining a thorough understanding of clinical, therapeutic, and business aspects of the healthcare and infusion industries to communicate effectively with physician specialists.
  • Assisting senior Client Services team members with analytics/reporting projects and financial presentations as assigned.
  • Performing site-specific responsibilities and problem-solving in coordination with Division Manages to address dynamic issues.
  • Collaborating directly with the Vice President of Client Services and Director(s) of Client Services on special projects as assigned.
  • Developing financial, operations, public speaking, and negotiation skills through shadowing and engagement in financial presentations and educational in-services for clients nationwide.
  • Successfully complete the Client Services Analyst training management development program for promotion to Client Services Associate Account Manager.

Education & Experience

  • Bachelor's degree in the Sciences (with a minor in Business), Business, Finance, or Economics from a four year college or university; Preferred: MBA or MA from an accredited university
  • Healthcare interest or healthcare background is required

About Us

As a national leader in providing physician office-based infusion services, we offer unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting. We manage Office Infusion Centers on behalf of physicians, hospitals, and medical institutions, encouraging in-office treatment for optimal patient care. Our company is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our clients and their patients.

Studies show that the physician office infusion center setting provides significant site of care benefits for patients, communities, and payors, including superior clinical outcomes and lower cost of care. Overall patient satisfaction at Healix-managed infusion centers soars, with 98% of patients rating their care as excellent. Our physician clients rely on Healix to handle all facets of infusion center operations, including drug purchasing, revenue cycle management, managed care programs, and clinical staffing. As Healix continues to leverage unique industry expertise in management and service markets, we are dedicated to maintaining focus on patient and physician peace of mind.