Healix Infusion Care is seeking a Front Desk Reception to join our team in O’Fallon, Mo!

Our company values professionals who possess a strong work ethic, ability to engage with and foster positive relationships with physicians, case managers, and other referral sources. Our team collaborates with local and corporate partners to drive our company core values to deliver exceptional care designed with patients in mind!

Job Title: Front Desk Reception

Location: O’Fallon, Ellisville or Brentwood, MO

Travel: May work at multiple centers as needed, to support regional operations

Primary Duties and Responsibilities

• Provide excellent customer service via the phone and face to face patient and caregiver interaction.
• Answers phone and relays patient request and questions to clinical staff.
• Access referral/order information from community physicians via fax or email, contact patients to confirm location of services, and input patient and order data into our proprietary EHR.
• Scan and file patient consents and other information into patient records.
• Coordinate specialty pharmacy networks drug or free drug ordering including patient scheduling and inventory management under the direction of site clinical staff.
• Handle collection of payment at time of service
• Calls patients prior to appointment date to confirm appointment and time; update insurance information and communicate patient financial responsibility to the patient and all applicable staff.
• Schedule and reschedule patient appointments, as necessary, across multiple centers.
• Contacts patient post-treatment to check on their status.
• Assist patients with billing questions.
• Facilitates closed-loop communication of patient treatments status and next scheduled appointment to referring provider.
• Receive, stock, manage inventory, and order supplies and medications, as requested Organize workflow and monitor for completion of assigned daily and weekly tasks.
• Performs Quality Assurance (QA) activities: check temperature of refrigerator; clean and stock nourishment bar(s) for patient refreshments; general cleaning of center including infusion chairs, restocking, clean med room.
• Support community activities, assist with sales and event planning, support sales and marketing needs, as requested.

Requirements

• High school diploma required
• 1 year experience in a medical office setting
• 1-year electronic medical records experience, preferred
• 1 year infusion experience or other specialty surgery scheduling for multiple sites or providers, preferred
• Excellent customer service and verbal communication skills
• Ability to work independently and well under pressure
• Must be able to function in a fast-paced environment
• Great problem-solving skills

About Us

Healix Infusion Care is a subsidiary of Healix, LLC, a leader in providing infusion services for physician-owned and ambulatory infusion centers nationwide. Focused on patient and physician peace of mind for 30 years, we offer unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting.

At Healix, we manage Ambulatory Infusion Centers, servicing patients with complex chronic conditions. Our company is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our patients.

As Healix continues to leverage unique industry expertise in management and service markets, we are dedicated to maintaining focus on patient and physician peace of mind.