Healix Infusion Care is seeking a Front Desk Representative to assist patients to work alongside our nursing and market teams in an Ambulatory Infusion Center setting in St. Louis, MO.

As a Front Desk Representative at Healix Infusion Care, you'll have the opportunity to deliver patient services in a fast-paced, entrepreneurial setting. We use advanced technology to provide infusion care to our patients in a comfortable, med spa-like environment that truly puts the patient first.

At Healix Infusion Care, we understand that the patient experience is critical to the success of our centers. That's why we've gone the extra mile to create retail locations that are warm, welcoming, and fully equipped with all the amenities our patients need to feel at ease. From nourishment bars with snacks and drinks to heated recliners, every detail has been carefully considered to ensure our patients' comfort and satisfaction.

Healix Infusion Care is a division of Healix, LLC, an industry leader with 35 years of experience supporting physician in-office infusion centers. You'll have the opportunity to be part of a team committed to providing the highest-quality care to our patients. If you thrive in a fast-paced environment and are passionate about delivering excellent clinical care, we encourage you to apply to join our team today.

Our company values professionals who possess a strong work ethic and the ability to engage with and foster positive relationships with physicians, case managers, and other referral sources. Our team collaborates with local and corporate partners to drive our company core values and deliver exceptional care designed with patients in mind!

Job Title: Front Desk Representative

Location: St. Louis Region

Schedule: Monday - Friday; 7:30- 4:00 pm

Travel: Limited – some travel between locations may be necessary

We are seeking candidates who will be committed to their work and are looking for a place to call home!

Primary Duties and Responsibilities

• Greet patients and caregivers, welcome them for their services, and accompany them to the patient treatment area. Provide comfort amenities such as refreshments, blankets, or games.
• Provide excellent customer service via the phone and face to face patient and caregivers
• Receive phone calls from patients or caregivers, respond to inquiries, and, as necessary, relay patient requests and questions to clinical staff or management.
• Contact patients before their appointment to confirm their appointment and time, update insurance information, provide information or seek permission to contact patient assistance services on their behalf, and relay any copay/coinsurance due upon arrival.
• Communicate patient financial responsibility to the patient and all applicable staff.
• Assist with the collection of patient payments.
• Assist patients with billing questions
• Scan and file patient consents and other information into patient records.
• Coordinate specialty pharmacy networks drug or free drug ordering including patient scheduling and inventory management under the direction of site clinical staff.
• Prepare lab requisition form for clinical staff to complete lab selection, if requested
• Receive, stock, manage inventory, and order supplies and medications, as requested.
• Performs Quality Assurance (QA) activities: check temperature of refrigerator; clean and stock refrigerator for patient refreshments; general cleaning of center including infusion chairs.
• Gather community resources, as requested.
• Support sales and marketing activities, as requested, including participating in regional events such as charity walks or networking events, as available
• Other duties, as assigned

ABOUT US

Healix Infusion Care is a subsidiary of Healix, LLC, a leader in providing infusion services for physician-owned and ambulatory infusion centers nationwide. Focused on patient and physician peace of mind for 30 years, we offer unparalleled capabilities for optimal patient care, comfort, compliance, and clinical outcomes in an outpatient setting.

At Healix, we manage Ambulatory Infusion Centers, servicing patients with complex chronic conditions. Our company is headquartered in Sugar Land, Texas, a suburb of Houston, where we have helped establish and manage hundreds of infusion centers nationwide. We use our clinical and business expertise to provide integrated solutions to improve all aspects of the infusion program, all while delivering peace of mind to our patients.

As Healix continues to leverage unique industry expertise in management and service markets, we are dedicated to maintaining focus on patient and physician peace of mind.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE REQUIRED:

• One year of experience in a medical office setting with front office duties is preferred.
• In lieu of prior medical office experience, candidates with one to two years’ experience in a customer service role will be considered.
• Excellent customer service, written and verbal communication skills, are required
• Ability to work independently and multi-task in an office-based setting.
• Must be able to function in a fast-paced environment.
• Knowledge of medical terminology and HIPAA regulations preferred.
• CPR or BLS certified, preferred. If not certified, company will require certification within 90 days of employment start date.
• Microsoft Office, EMR, and other medical software experience preferred.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Employment Opportunity employer committed to providing equal opportunity in all our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, training, leave of absence, discipline, and termination. The Company prohibits discrimination, harassment, and retaliation in employment based on race; color; religion; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability or handicap; citizenship status; service member status; or any other category protected by federal, state, or local law. Healix has a non-discrimination policy and complies with applicable federal, state, and local laws governing nondiscrimination in employment in every location in which the Company has facilities.