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Senior Client Executive- NEWCASTLE

Honan Insurance Group

Honan Insurance Group

Macquarie Park NSW 2113, Australia · Newcastle, UK · Australia
Posted on Monday, September 18, 2023

Are you looking to join a brand that is known as a challenger within its industry and a pioneer of innovation? Come and join our newest acquisition in Newcastle.

We are looking for an experienced Senior Client Executive join our newly acquired brokerage, Citadel Insurance Services, and you will be responsible for managing a shared portfolio of clients and advising them on all elements of their insurance needs.

This portfolio consists of over 250 clients across a mix of Strata, Professionals, Construction, Marine, Trades and Pleasure craft. Our clients are mainly located in the Hunter and Newcastle region.

The successful candidate will have a high level of industry knowledge across general insurance, have experience in account management, attention to detail, initiative, organisational skills and be able to build strong relationships with clients, insurers, team members, and other relevant stakeholders.

We are open to remote working, with the expectation of a monthly visit to our Newcastle office.

Some of the responsibilities will include -

  • Cultivating and nurturing strong and meaningful relationships with our valued insurance partners
  • Managing, servicing, and maintaining a portfolio of clients and providing front line client service in respect of those accounts.
  • Ensuring a high degree of quality customer service is provided to all clients.
  • Analyse client’s exposures, devise tailored insurance solutions and skillfully negotiate the most optimal deals within in the insurance market.
  • Involvement in claims management
  • Contribute to continual process improvement, constantly challenging ways of operating with innovative ideas and solutions.
  • Contributing to revenue growth through growing existing client portfolio and new business prospecting.


Our mission is to provide innovative, national, and international corporate insurance and risk management solutions meeting the individual needs of our clients in a cost effective, personal, and professional manner.

As an Australian company operating since 1964, we know what it takes to achieve growth and stability. We believe it starts with our people and supporting their potential. We now provide a full range of insurance, risk and financial services and are recognised as one of the industry leaders in the Asia-Pacific region.

With offices across Australia, New Zealand, Singapore and Malaysia, and exclusive access to the global Worldwide Broker Network, we’re big enough to offer you the world, but small enough to keep it personal. If you’re courageous, determined, and have an entrepreneurial spirit – you’ll find your next step to success at Honan.

You can also expect an active social club, and a business committed to their Social Impact Strategy supporting Wellness, Giving Back, Sustainability, and Inclusion. There is always something fun happening at Honan, be a part of it today.

If you feel that you meet the above criteria and you are looking for a new challenge, please click the easy apply button now to submit your CV for this opportunity.