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Claims Executive

Honan Insurance Group

Honan Insurance Group

Sydney, NSW, Australia
Posted on Monday, October 30, 2023

Do you have Property claims experience and looking for your next challenge?

We have an excellent opportunity to boost your career as a Claims Executive and join our RiskSmart team based in our Sydney office.

RiskSmart is a subsidiary of Honan, providing local and global businesses and Insurers with specialised claims management services.

As the Claims Executive, you will be responsible for managing a portfolio of claims across Property and Strata. The successful applicant will negotiate with claimants, solicitors and appointed experts to protect client interests.

You would join our team and be responsible for:

  • Reviewing and settling claims, including more complex claims
  • Allocating claims and tasks to colleagues
  • Train and coach team members
  • Handling of complaints and investigations of suspicious/fraudulent insurance claims
  • Claims administration to ensure efficient and appropriate handling of claims
  • Ensuring compliance of systems and processes with the relevant legislation
  • Provide end to end management of a claims portfolio with a focus on achieving best outcomes
  • Negotiate with claimants, solicitors and appointed experts to protect client interests
  • Participate in team projects targeted at constantly improving processes and developing internal relationships
  • Assist in the preparation of reports on quarterly and ad-hoc basis when required
  • Servicing clients to a high standard


The successful candidate must be able to manage, develop and maintain long term meaningful working relationships with key clients at all levels, as well as have strong technical ability.

In addition, the successful candidate will have:

  • 2 + years experience in Property/Strata claims
  • Knowledge of claims administration procedures and related systems
  • Excellent analytical, negotiation and influencing skills
  • Ability to multi-task and adhere to deadlines
  • Effective organisation skills
  • Strong customer service focus
  • Advanced skills in Microsoft excel


Our mission is to provide innovative, national, and international corporate insurance and risk management solutions meeting the individual needs of our clients in a cost effective, personal, and professional manner.

As an Australian company operating since 1964, we know what it takes to achieve growth and stability. We believe it starts with our people and supporting their potential. We now provide a full range of insurance, risk and financial services and are recognised as one of the industry leaders in the Asia-Pacific region.

With offices across Australia, New Zealand, Singapore and Malaysia, and exclusive access to the global Worldwide Broker Network, we’re big enough to offer you the world, but small enough to keep it personal. If you’re courageous, determined, and have an entrepreneurial spirit – you’ll find your next step to success at Honan.

You can also expect an active social club, and a business committed to their Social Impact Strategy supporting Wellness, Giving Back, Sustainability, and Inclusion. There is always something fun happening at Honan, be a part of it today.

If you feel that you meet the above criteria and you are looking for a new challenge, please click the easy apply button now to submit your CV and Cover Letter for this opportunity.

Get social with us at the #thisishonan

Instagram: @honaninsurance

LinkedIn: Honan Insurance Group