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Claims Executive - Commercial Property

Honan Insurance Group

Honan Insurance Group

Melbourne VIC, Australia
Posted on Sunday, November 12, 2023

We are currently seeking a self-motivated Claims Executive who prides themselves on their excellent level of enthusiasm and resilience through any situation and challenge.

You would join our Commercial Property Insurance team and be responsible for:

  • Receiving, recording, and processing all incoming insurance claims for assigned area.
  • Interpreting basic policy coverage and determining if the coverage applies to the claims submitted, escalating issues as needed.
  • Setting reserves and authorising payment within scope of authority, settling claims in the most cost-effective manner, and ensuring timely issuance of disbursements.
  • Identifying suspicious or potentially fraudulent claims, notifying supervisor, arranging investigation, and briefing solicitors if further action is to be taken.
  • Providing information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out


The successful candidate must be able to establish and maintain good working client relationships with all internal and external stakeholders.

In addition, the successful candidate will have:

  • 2+ years of property/strata claims experience
  • Demonstrated ability to juggle multiple tasks and adhere to deadlines within SLA timeframes
  • Excellent analytical and negotiation skills coupled with exceptional written and verbal communication.
  • Advanced attention to detail skills and outcome focused
  • Tertiary qualifications in law will be highly regarded.


Our mission is to provide innovative, national, and international corporate insurance and risk management solutions meeting the individual needs of our clients in a cost effective, personal, and professional manner.

As an Australian company operating since 1964, we know what it takes to achieve growth and stability. We believe it starts with our people and supporting their potential. We now provide a full range of insurance, risk and financial services and are recognised as one of the industry leaders in the Asia-Pacific region.

With offices across Australia, New Zealand, Singapore and Malaysia, and exclusive access to the global Worldwide Broker Network, we’re big enough to offer you the world, but small enough to keep it personal. If you’re courageous, determined, and have an entrepreneurial spirit – you’ll find your next step to success at Honan.

You can also expect an active social club, and a business committed to their Social Impact Strategy supporting Wellness, Giving Back, Sustainability, and Inclusion. There is always something fun happening at Honan, be a part of it today.

If you feel that you meet the above criteria and you are looking for a new challenge, please click the easy apply button now to submit your CV for this opportunity.