Technical Account Manager – Japan

Job description details

Intro

We are looking for a qualified Technical Account Manager (m/f/d) in Tokyo to oversee and address our customers’ technical needs. You will provide accurate technical service before and after the point of sale, ensuring customer satisfaction.

As a Technical Account Manager, you should be a tech-savvy professional, able to explain technical details and requirements to a non-technical audience. You should also be results-driven and aspire to achieve specific goals.

Ultimately, you should be able to provide technical, product and business knowledge to support sales processes and strengthen customer relationships.

Your Job

• You will provide technical support for customers throughout both pre-sales and post-sales processes.
• You will address all product-related queries promptly and accurately.
• You will train customers to use products effectively and confidently.
• You will provide developers with customer feedback to help identify potential new features or products.
• You will report on product performance and share key insights with internal teams.
• You will identify solutions to reduce support costs while maintaining customer satisfaction.
• You will analyze customer needs and suggest upgrades or additional features to meet their requirements.
• You will liaise with the sales department to win new business and increase sales opportunities.
• You will establish and maintain best practices for customer support and technical account management.
• You will keep track of sales performance metrics and ensure data-driven decision-making.

Your Profile

• You have proven work experience as a Technical Account Manager.
• You have a solid technical background with hands-on experience in digital technologies.
• You are familiar with software and front-end development.
• You have strong technical expertise in email (SMTP/MTA).
• You have strong experience in data analysis.
• You have practical experience using Grafana and Clickhouse.
• You possess excellent knowledge of Linux.
• You have strong skills in analyzing and resolving customer problems.
• You hold a BSc degree in Computer Science or a relevant field.
• You have native-level Japanese language skills (speaking, reading, and writing).
• You can communicate with your team in English.
• You can grasp customers’ needs quickly and suggest timely solutions.
• You have excellent verbal and written communication skills.

Nice to Have

• You have technical knowledge of antispam solutions (a plus).
• You have prior project management experience.
• You have an interest in technologies such as Docker, Git, and Golang.

Your Benefits

• Free space for innovation and independent action in a fast-growing international company with a promising future.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Personal and professional development opportunities.

Your application form

About Hornetsecurity

Hornetsecurity is a leading global provider of next-generation cloud-based security, compliance, backup, and security awareness solutions that help companies and organisations of all sizes around the world. Its flagship product, 365 Total Protection, is the most comprehensive cloud security solution for Microsoft 365 on the market. Driven by innovation and cybersecurity excellence, Hornetsecurity is building a safer digital future and sustainable security cultures with its award-winning portfolio. Hornetsecurity operates in more than 120 countries through its international distribution network of 12,000+ channel partners and MSPs. Its premium services are used by more than 125,000 customers.

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