Job Overview At ICIMS, we believe the right people can transform a business. As the world's leading recruiting software provider, we help organizations build stronger teams through innovative technology, industry expertise, and a relentless focus on customer success. This role supports customer and technical enablement end-to-end, bringing deep subject matter expertise on the ICIMS product ecosystem and the customer adoption journey. This role operates at the intersection of product release management and enablement execution, transforming a continuous stream of agile release updates into structured, digestible learning experiences that drive customer and technical adoption. By applying strong instructional design principles, this role clusters related release updates into meaningful, outcome-oriented courses rather than surfacing them as disconnected announcements. They'll partner closely with Product teams to shape what gets released and how. About Us ICIMS is a leading enterprise hiring platform that combines the scale and reliability of enterprise software with the transformative power of AI. Thousands of organizations across more than 200 countries and territories trust ICIMS to find and hire the people who shape their future and drive their business forward. Powered by insights from billions of hiring interactions, continuous AI innovation, and a highly extensible platform, ICIMS helps organizations turn talent acquisition into a competitive advantage. For more than 25 years, ICIMS has delivered end-to-end hiring solutions that improve recruiting efficiency, reduce costs and create exceptional candidate experiences. ICIMS helps solve one of the biggest challenges businesses face today: building a workforce that can adapt, scale, and perform in an increasingly competitive and unpredictable talent market. We uniquely do that by combining enterprise-grade hiring technology, AI-powered insights and automation, and connected talent experiences to help organizations improve hiring outcomes while driving measurable impact. Responsibilities Serve as a customer/technical enablement SME on the ICIMS product ecosystem and customer adoption journey Own the end-to-end process of transforming agile product release updates into structured, learner-ready content — identifying thematic "clusters" of related updates based on the behaviors and outcomes they should drive for customers Apply instructional design principles (Bloom's Taxonomy, ADDIE) to design courses that go beyond feature announcements, clarifying impact, relevance, and required customer action for each release cluster Own and maintain all customer- and technical-facing enablement content published externally via Skilljar, including course structure, sequencing, and ongoing content currency as releases ship Partner with Product Management and Product Marketing to gain early visibility into the release roadmap and influence how updates are packaged, prioritized, and communicated to customers Design and deliver technical enablement content for customer-facing technical audiences (e.g., admins, implementers), ensuring depth is appropriate to role and skill level Define behavioral and business success metrics for customer enablement programs, applying ROI/Kirkpatrick-style evaluation to connect learning consumption to adoption and customer outcomes Use Skilljar, Workday Learning, and related systems to support content delivery, measurement, and reporting Analyze learner engagement, completion, and sentiment data to identify content gaps and inform continuous improvement of the release-to-course pipeline Influence cross-functional stakeholders (Product, GTM Enablement, CS) to align on release communication cadence and enablement investment Qualifications 5–8+ years of experience in learning, enablement, performance consulting, or GTM roles ideally supporting customer-facing or technical audiences in a SaaS environment preferred Working knowledge of, or ability to quickly master, the ICIMS product suite and customer journey Strong grounding in instructional design and evaluation frameworks — Bloom's Taxonomy, ADDIE, and ROI/Kirkpatrick-style measurement Experience designing learning content from a fast-moving, agile source (e.g., product release notes, sprint outputs) into structured, sequenced courses Experience publishing and managing content on a customer-facing learning platform (Skilljar or similar external LMS/CRM) Comfort working with learning technologies (Skilljar, Workday Learning, Synthesia or similar) and learner data Experience partnering cross-functionally with Product and GTM/enablement teams to align internal and external communication timing Strong ability to translate technical or feature-level detail into customer-relevant impact and required action Strong collaboration and communication skills, with credibility across Product, GTM Enablement, and Customer Success stakeholders Core Skills & Competencies Deep product and customer-journey subject matter expertise Instructional design rigor (Bloom's, ADDIE) applied to fast-moving content Learning measurement and ROI evaluation Cross-functional partnership across Product and GTM Enablement Content platform management (Skilljar) and learner data analysis EEO Statement ICIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at ICIMS. We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com. Compensation and Benefits We accept applications for this position on an ongoing basis until the position is filled. Applications will be reviewed as they are received, and qualified candidates may be contacted throughout the posting period. The anticipated base pay range for this position is $100,000-$120,00 annually. Final compensation will be based on factors such as relevant experience, skills, education, internal equity, and market data. This range aligns with our commitment to equitable and transparent compensation practices, as required by applicable law. Competitive health and wellness benefits include medical, dental, vision, 401(k), dependent care, short term and long-term disability, life and AD&D insurance, bonding and parental leave, mindfulness resources, an open vacation policy, sick days, paid holidays, quiet hours each workday, and tuition reimbursement. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits