The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.
About Us
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities
\n
Develop and grow a team of Support Engineers to deliver world class customer service.
\n
Manage team productivity and performance through instilling a metrics driven culture.
\n
Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
\n
Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
\n
Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
\n
Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.
\n
Conduct quarterly reviews with iCIMS leadership.
\n
Demonstrate strategic thinking to plan and execute medium/long term initiatives.
\n
Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.
\n
Foster and facilitate the professional growth, engagement, and development of team members.
\n
Manage workflows and schedules for direct reports and ensure adequate workload coverage.
\n
Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
\n
Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
\n
Drive continuous improvement in processes through innovation and automation and cutting-edge technology.
\n
Open to work in 24*7 shifts.
\n
Qualifications
\n
10+ years of experience in Support teams with at least 4+ year experience managing a team.
\n
Prior experience leading a client facing support team for international markets / SAAS
\n
Strong understanding of Customer Support metrics and SLAs
\n
Excellent verbal and written communication skills
\n
Excellent planning and organizational skills
\n
Strong presentation skills and ability to motivate teams.
\n
Knowledge of MS Excel and PowerPoint
\n
\n
Preferred
Knowledge of HR / Recruitment Software domain is a plus.
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
\n
\n
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
Compensation and Benefits
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
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<!-- FOR BRANDING SPECIFIC TRACKING SCRIPTS -->\n\n\n\n\n <footer class="footer defaults">\n
<script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"4482","category":[],"full_location":"Gachibowli, Hyderabad, India","short_location":"Gachibowli, Hyderabad, India","language":"en-gb","languages":["en-gb"],"client_code":"customer0","req_id":"4482","title":"Support Manager","description":"<strong>Job Overview</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.</span></p> <br><strong>About Us</strong> <br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\">When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. </span></p> <br><strong>Responsibilities</strong> <br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and grow a team of Support Engineers to deliver world class customer service.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage team productivity and performance through instilling a metrics driven culture.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Conduct quarterly reviews with iCIMS leadership.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Demonstrate strategic thinking to plan and execute medium/long term initiatives.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Foster and facilitate the professional growth, engagement, and development of team members.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage workflows and schedules for direct reports and ensure adequate workload coverage.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Drive continuous improvement in processes through innovation and automation and cutting-edge technology.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Open to work in 24*7 shifts.</span></li></ul> <br><strong>Qualifications</strong> <br><br><ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">10+ years of experience in Support teams with at least 4+ year experience managing a team.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience leading a client facing support team for international markets / SAAS</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong understanding of Customer Support metrics and SLAs</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent verbal and written communication skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent planning and organizational skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong presentation skills and ability to motivate teams.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of MS Excel and PowerPoint</span></li></ul><p style=\\"margin: 0px;\\"> </p> <br><strong>Preferred</strong><br><br><ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of HR / Recruitment Software domain is a plus.</span></li></ul> <br><strong>EEO Statement</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">iCIMS is a place where everyone belongs.</span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\"> We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. <span style=\\"border: none windowtext 1.0pt; padding: 0in;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.</span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\"> <span style=\\"border: none windowtext 1.0pt; padding: 0in;\\">If you would like to request an accommodation due to a disability, please contact us at </span></span><span style=\\"font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;\\"><a href=\\"mailto:careers@icims.com\\" target=\\"_blank\\" rel=\\"noopener\\"><span style=\\"font-family: 'Arial',sans-serif; border: none windowtext 1.0pt; padding: 0in;\\">careers@icims.com</span></a></span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">.</span><span style=\\"font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\"> </span><span style=\\"font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black;\\"> </span></p> <br><strong>Compensation and Benefits</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\"><span style=\\"color: black;\\">Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, </span><span style=\\"color: black;\\">bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: </span><a href=\\"https://careers.icims.com/benefits\\" target=\\"_blank\\" rel=\\"noopener\\"><span style=\\"color: #1a2235;\\"><span style=\\"color: black;\\">https://careers.icims.com/benefits</span></span></a></span></p>","location_name":"Hyderabad, India","street_address":"iCIMS India Private Limited - DLF Cybercity\\n8th Floor, Block 3,DLF Cyber City","city":"Gachibowli, Hyderabad","country":"India","country_code":"IN","postal_code":"TELANGANA - 5000","location_type":"LAT_LNG","latitude":17.38405,"longitude":78.45636,"additional_locations":[],"tags2":["Hybrid (Remote / On Site)"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">10+ years of experience in Support teams with at least 4+ year experience managing a team.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience leading a client facing support team for international markets / SAAS</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong understanding of Customer Support metrics and SLAs</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent verbal and written communication skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent planning and organizational skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong presentation skills and ability to motivate teams.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of MS Excel and PowerPoint</span></li></ul><p style=\\"margin: 0px;\\"> </p>","hiring_organization":"iCIMS Talent Acquisition","hiring_organization_logo":"https://cms.jibecdn.com/prod/customer0/assets/LP-HEADER-NAV_LOGO-en-us-1658387307482.png","responsibilities":"<ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and grow a team of Support Engineers to deliver world class customer service.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage team productivity and performance through instilling a metrics driven culture.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Define team and individual goals in alignment with Global Support objectives. 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Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.</span></p> <br><strong>About Us</strong> <br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\">When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. </span></p> <br><strong>Responsibilities</strong> <br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and grow a team of Support Engineers to deliver world class customer service.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage team productivity and performance through instilling a metrics driven culture.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Conduct quarterly reviews with iCIMS leadership.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Demonstrate strategic thinking to plan and execute medium/long term initiatives.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Foster and facilitate the professional growth, engagement, and development of team members.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage workflows and schedules for direct reports and ensure adequate workload coverage.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Drive continuous improvement in processes through innovation and automation and cutting-edge technology.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Open to work in 24*7 shifts.</span></li></ul> <br><strong>Qualifications</strong> <br><br><ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">10+ years of experience in Support teams with at least 4+ year experience managing a team.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience leading a client facing support team for international markets / SAAS</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong understanding of Customer Support metrics and SLAs</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent verbal and written communication skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent planning and organizational skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong presentation skills and ability to motivate teams.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of MS Excel and PowerPoint</span></li></ul><p style=\\"margin: 0px;\\"> </p> <br><strong>Preferred</strong><br><br><ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of HR / Recruitment Software domain is a plus.</span></li></ul> <br><strong>EEO Statement</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">iCIMS is a place where everyone belongs.</span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\"> We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. <span style=\\"border: none windowtext 1.0pt; padding: 0in;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.</span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\"> <span style=\\"border: none windowtext 1.0pt; padding: 0in;\\">If you would like to request an accommodation due to a disability, please contact us at </span></span><span style=\\"font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;\\"><a href=\\"mailto:careers@icims.com\\" target=\\"_blank\\" rel=\\"noopener\\"><span style=\\"font-family: 'Arial',sans-serif; border: none windowtext 1.0pt; padding: 0in;\\">careers@icims.com</span></a></span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">.</span><span style=\\"font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\"> </span><span style=\\"font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black;\\"> </span></p> <br><strong>Compensation and Benefits</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\"><span style=\\"color: black;\\">Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, </span><span style=\\"color: black;\\">bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: </span><a href=\\"https://careers.icims.com/benefits\\" target=\\"_blank\\" rel=\\"noopener\\"><span style=\\"color: #1a2235;\\"><span style=\\"color: black;\\">https://careers.icims.com/benefits</span></span></a></span></p>","qualifications":"<ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">10+ years of experience in Support teams with at least 4+ year experience managing a team.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience leading a client facing support team for international markets / SAAS</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong understanding of Customer Support metrics and SLAs</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent verbal and written communication skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent planning and organizational skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong presentation skills and ability to motivate teams.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of MS Excel and PowerPoint</span></li></ul><p style=\\"margin: 0px;\\"> </p>","responsibilities":"<ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and grow a team of Support Engineers to deliver world class customer service.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage team productivity and performance through instilling a metrics driven culture.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Define team and individual goals in alignment with Global Support objectives. 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Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.</span></p> <br><strong>About Us</strong> <br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\">When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. </span></p> <br><strong>Responsibilities</strong> <br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and grow a team of Support Engineers to deliver world class customer service.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage team productivity and performance through instilling a metrics driven culture.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Conduct quarterly reviews with iCIMS leadership.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Demonstrate strategic thinking to plan and execute medium/long term initiatives.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Foster and facilitate the professional growth, engagement, and development of team members.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage workflows and schedules for direct reports and ensure adequate workload coverage.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Drive continuous improvement in processes through innovation and automation and cutting-edge technology.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Open to work in 24*7 shifts.</span></li></ul> <br><strong>Qualifications</strong> <br><br><ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">10+ years of experience in Support teams with at least 4+ year experience managing a team.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience leading a client facing support team for international markets / SAAS</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong understanding of Customer Support metrics and SLAs</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent verbal and written communication skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent planning and organizational skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong presentation skills and ability to motivate teams.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of MS Excel and PowerPoint</span></li></ul><p style=\\"margin: 0px;\\"> </p> <br><strong>Preferred</strong><br><br><ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of HR / Recruitment Software domain is a plus.</span></li></ul> <br><strong>EEO Statement</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">iCIMS is a place where everyone belongs.</span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\"> We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. <span style=\\"border: none windowtext 1.0pt; padding: 0in;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.</span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\"> <span style=\\"border: none windowtext 1.0pt; padding: 0in;\\">If you would like to request an accommodation due to a disability, please contact us at </span></span><span style=\\"font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;\\"><a href=\\"mailto:careers@icims.com\\" target=\\"_blank\\" rel=\\"noopener\\"><span style=\\"font-family: 'Arial',sans-serif; border: none windowtext 1.0pt; padding: 0in;\\">careers@icims.com</span></a></span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">.</span><span style=\\"font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\"> </span><span style=\\"font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black;\\"> </span></p> <br><strong>Compensation and Benefits</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\"><span style=\\"color: black;\\">Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, </span><span style=\\"color: black;\\">bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: </span><a href=\\"https://careers.icims.com/benefits\\" target=\\"_blank\\" rel=\\"noopener\\"><span style=\\"color: #1a2235;\\"><span style=\\"color: black;\\">https://careers.icims.com/benefits</span></span></a></span></p>","location_name":"Hyderabad, India","street_address":"iCIMS India Private Limited - DLF Cybercity\\n8th Floor, Block 3,DLF Cyber City","city":"Gachibowli, Hyderabad","country":"India","country_code":"IN","postal_code":"TELANGANA - 5000","location_type":"LAT_LNG","latitude":17.38405,"longitude":78.45636,"additional_locations":[],"tags2":["Hybrid (Remote / On Site)"],"department":"","benefits":[],"employment_type":"FULL_TIME","qualifications":"<ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">10+ years of experience in Support teams with at least 4+ year experience managing a team.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience leading a client facing support team for international markets / SAAS</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong understanding of Customer Support metrics and SLAs</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent verbal and written communication skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent planning and organizational skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong presentation skills and ability to motivate teams.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of MS Excel and PowerPoint</span></li></ul><p style=\\"margin: 0px;\\"> </p>","hiring_organization":"iCIMS Talent Acquisition","hiring_organization_logo":"https://cms.jibecdn.com/prod/customer0/assets/LP-HEADER-NAV_LOGO-en-us-1658387307482.png","responsibilities":"<ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and grow a team of Support Engineers to deliver world class customer service.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage team productivity and performance through instilling a metrics driven culture.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Define team and individual goals in alignment with Global Support objectives. 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Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.</span></p> <br><strong>About Us</strong> <br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\">When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. </span></p> <br><strong>Responsibilities</strong> <br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and grow a team of Support Engineers to deliver world class customer service.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage team productivity and performance through instilling a metrics driven culture.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Conduct quarterly reviews with iCIMS leadership.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Demonstrate strategic thinking to plan and execute medium/long term initiatives.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Foster and facilitate the professional growth, engagement, and development of team members.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage workflows and schedules for direct reports and ensure adequate workload coverage.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Drive continuous improvement in processes through innovation and automation and cutting-edge technology.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Open to work in 24*7 shifts.</span></li></ul> <br><strong>Qualifications</strong> <br><br><ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">10+ years of experience in Support teams with at least 4+ year experience managing a team.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience leading a client facing support team for international markets / SAAS</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong understanding of Customer Support metrics and SLAs</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent verbal and written communication skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent planning and organizational skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong presentation skills and ability to motivate teams.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of MS Excel and PowerPoint</span></li></ul><p style=\\"margin: 0px;\\"> </p> <br><strong>Preferred</strong><br><br><ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of HR / Recruitment Software domain is a plus.</span></li></ul> <br><strong>EEO Statement</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">iCIMS is a place where everyone belongs.</span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\"> We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. <span style=\\"border: none windowtext 1.0pt; padding: 0in;\\"> </span></span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\"> </span></p><p style=\\"margin: 0px;\\"><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.</span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black;\\"> <span style=\\"border: none windowtext 1.0pt; padding: 0in;\\">If you would like to request an accommodation due to a disability, please contact us at </span></span><span style=\\"font-size: 12.0pt; font-family: 'Times New Roman',serif; color: black;\\"><a href=\\"mailto:careers@icims.com\\" target=\\"_blank\\" rel=\\"noopener\\"><span style=\\"font-family: 'Arial',sans-serif; border: none windowtext 1.0pt; padding: 0in;\\">careers@icims.com</span></a></span><span style=\\"font-size: 12.0pt; font-family: 'Arial',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\">.</span><span style=\\"font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black; border: none windowtext 1.0pt; padding: 0in;\\"> </span><span style=\\"font-size: 12.0pt; font-family: 'Verdana',sans-serif; color: black;\\"> </span></p> <br><strong>Compensation and Benefits</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\"><span style=\\"color: black;\\">Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, </span><span style=\\"color: black;\\">bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. 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Learn more here: </span><a href=\\"https://careers.icims.com/benefits\\" target=\\"_blank\\" rel=\\"noopener\\"><span style=\\"color: #1a2235;\\"><span style=\\"color: black;\\">https://careers.icims.com/benefits</span></span></a></span></p>","qualifications":"<ul><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">10+ years of experience in Support teams with at least 4+ year experience managing a team.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience leading a client facing support team for international markets / SAAS</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong understanding of Customer Support metrics and SLAs</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent verbal and written communication skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent planning and organizational skills</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Strong presentation skills and ability to motivate teams.</span></li><li><span style=\\"color: black; font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Knowledge of MS Excel and PowerPoint</span></li></ul><p style=\\"margin: 0px;\\"> </p>","responsibilities":"<ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Develop and grow a team of Support Engineers to deliver world class customer service.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Manage team productivity and performance through instilling a metrics driven culture.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Define team and individual goals in alignment with Global Support objectives. 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","datePosted":"2023-08-15T13:10:59.923Z","validThrough":"2023-10-18","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"iCIMS","description":"iCIMS is a leading provider of talent acquisition technology that enables organizations globally to hire great people. For more than two decades, iCIMS has been at the forefront of talent acquisition transformation, empowering thousands of organizations worldwide with the right tools to meet their evolving needs across the talent journey and drive business success. iCIMS’ AI-powered hiring platform is designed to improve efficiency, cut recruiting costs and build exceptional experiences for candidates and recruiters.\r\n","numberOfEmployees":1236,"address":[{"address":{"@type":"PostalAddress","addressLocality":"Holmdel, NJ, USA"}}],"sameAs":"https://icims.com","url":"https://icims.com","logo":"https://cdn.getro.com/companies/1a9b47cf-7911-5d6b-b72f-1f0ace6cf240","memberOf":{"@type":"Organization","name":"TA Associates","description":"Founded in 1968, TA Associates is one of the oldest and largest private equity firms in the world. We invest in private companies in exciting industries, with the goal of helping management teams build their businesses into great companies. This mission has been at the heart of TA's approach to investing, and our more than 460 current and former portfolio companies illustrate our commitment to provide steady support through the cycles of the global economy. \\r\\n\\r\\nWith $24 billion raised since inception and over four decades of experience, we offer our portfolio companies financial support, strategic guidance and a significant network of contacts. We help our portfolio companies navigate the complicated paths of public offerings, debt financings, and mergers and acquisitions.\\r\\n\\r\\nWith more than 85 investment professionals in Boston, Menlo Park, London, Mumbai and Hong Kong, we possess the knowledge and the ability to act decisively in a wide array of industries. While we have deep expertise in technology, financial and business services, healthcare, and consumer industries, we will consider investments in other areas.\\r\\n\\r\\nWe are here to help you build a thriving business and create substantial value for the future.","logo":"https://cdn.filepicker.io/api/file/WH93rHSvQT6YBkkxb3rJ","url":"careers.ta.com"},"keywords":"Administrative Services, HR and Recruiting, Information Technology, Professional Services, Sales and Marketing, Software"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hyderabad, Telangana, India"}}}
The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.
About Us
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities
Develop and grow a team of Support Engineers to deliver world class customer service.
Manage team productivity and performance through instilling a metrics driven culture.
Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.
Conduct quarterly reviews with iCIMS leadership.
Demonstrate strategic thinking to plan and execute medium/long term initiatives.
Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.
Foster and facilitate the professional growth, engagement, and development of team members.
Manage workflows and schedules for direct reports and ensure adequate workload coverage.
Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
Drive continuous improvement in processes through innovation and automation and cutting-edge technology.
Open to work in 24*7 shifts.
Qualifications
10+ years of experience in Support teams with at least 4+ year experience managing a team.
Prior experience leading a client facing support team for international markets / SAAS
Strong understanding of Customer Support metrics and SLAs
Excellent verbal and written communication skills
Excellent planning and organizational skills
Strong presentation skills and ability to motivate teams.
Knowledge of MS Excel and PowerPoint
Preferred
Knowledge of HR / Recruitment Software domain is a plus.
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics.If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
Compensation and Benefits
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
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