Manager, Center of Excellence



Job Description

Job Overview

The Manager, Center of Excellence will be responsible for ensuring a fun, dynamic work environment where top talent in the software and test engineering field will want to come and work while providing ongoing assistance, advice and mentoring to your managers and team. You will need to be passionate, driven, trustworthy, and display strong leadership skills with a focus on customer satisfaction while delivering outstanding software results. The individual will collaborate and report to the Director of Center of Excellence.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. 


  • Partners with Talent team on the acquisition and retention of people resources to fulfill team mission efficiently; is responsible for the selection process
  • Drives a highly engaged, dedication work environment through objective setting and performance management processes
  • Leads and coaches the team structuring appropriate training and development and eliminating road blocks to team performance
  • Manage departments including Centers of Excellence (Accessibility, Performance, Security, Localization), Automation Engineering, and Agile Engineering
  • Ensure Team Execution in line with Departmental Strategy and annual objectives
  • Ensure alignment to established processes and SLA’s by team
  • Communicate & resolve on gaps/issues within team/department
  • Create & handle customer issues procedures and ensures service & productivity levels are maintained by the department
  • Partner across functional areas within the Labs department to optimize Agile team performance and delivery against achievements for release against the product roadmap
  • Handle and improve the delivery and efficiencies of the development and testing teams
  • Maintain relevant controls and feedback systems or processes to supervise performance of the team
  • May act as the “delivery owner” for critical projects or programs on behalf of the agile team
  • Extends product capabilities to support Employee Management
  • Consistently ensures that business is conducted with integrity at all times and that behavior aligns with iCIMS policies, procedures, and strengths


  • Minimum of 10 years of total development experience with a minimum of 5 years in a management role
  • Experience with Jira, Agile, and Scrum methodology
  • Understanding of security, performance, accessibility, and localization concepts
  • Ability to set and manage priorities judiciously
  • A clear ability to manage a range of different personality types in a facilitative and mature manner
  • Shown experience leading cross-functional teams
  • Shown success in leading high-performance teams, achieving results through others, and being a strong collaborator
  • Ability to work independently and be proactive in a high-performance environment
  • Articulates thoughts and ideas clearly, concisely, and persuasively orally and in writing across multiple collaborator groups both internally and externally
  • Ability to organize and handle multiple, and at times challenging priorities
  • Ability to work effectively within a fast paced, changing environment that is going through high growth


  • Bachelor’s Degree or Masters degree or equivalent preferred

EEO Statement

iCIMS is a place where everyone belongs.  We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.  


We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at  

Compensation and Benefits

Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave,  lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: