iCIMS' User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact at a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today.
À propos
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsabilités
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Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks.
\n
Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner.
\n
Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
\n
Provision user profiles, user environments, directories, access rights and security.
\n
Provide computer, phone, and other application/system documentation and training to employees.
\n
Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.
\n
Assist with installation and configuration of hardware, software, etc.
\n
Assist with Administer phone system infrastructure.
\n
Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs.
\n
Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.
\n
Qualifications
\n
Proficiency with Windows and/or MacOS machines and operating systems.
\n
Familiar with Windows-based servers, Microsoft Active Directory, Windows Domains, Microsoft Exchange Server.
\n
Ability to simplify complex technical information for an end user.
\n
Ability to install, maintain and troubleshoot network hardware, software, and peripherals, after instruction.
\n
High proficiency with Microsoft Office (PowerPoint, Excel, Outlook).
\n
Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.
\n
Preferred
\n
Experience (through internship or direct work experience) deploying, maintaining, and troubleshooting Windows and/or MacOS machines
\n
Prior experience with laptop hardware installation & troubleshooting
\n
Experience with OS and other software installation & troubleshooting
\n
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
\n
\n
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
Rémunération et avantages
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
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<!-- FOR BRANDING SPECIFIC TRACKING SCRIPTS -->\n\n\n\n\n <footer class="footer defaults">\n
<script> window.jobDescriptionConfig = {"socialShare":true,"job":{"slug":"4617","category":[" Technical Support"],"full_location":"Paris, France","short_location":"Paris, France","language":"fr-fr","languages":["fr-fr"],"client_code":"customer0","req_id":"4617","title":"User Technician","description":"<strong>Vue d’ensemble</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">iCIMS' User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact at a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today.</span></p> <br><strong>À propos</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. </span></p> <br><strong>Responsabilités</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provision user profiles, user environments, directories, access rights and security.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provide computer, phone, and other application/system documentation and training to employees.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Assist with installation and configuration of hardware, software, etc.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Assist with Administer phone system infrastructure.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Proficiency with Windows and/or MacOS machines and operating systems.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Familiar with Windows-based servers, Microsoft Active Directory, Windows Domains, Microsoft Exchange Server.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ability to simplify complex technical information for an end user.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ability to install, maintain and troubleshoot network hardware, software, and peripherals, after instruction.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">High proficiency with Microsoft Office (PowerPoint, Excel, Outlook).</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.</span></li></ul> <br><strong>Preferred</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Experience (through internship or direct work experience) deploying, maintaining, and troubleshooting Windows and/or MacOS machines</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience with laptop hardware installation & troubleshooting</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Experience with OS and other software installation & troubleshooting</span></li></ul> <br><strong>EEO Statement</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. </span></p><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com. </span> </p> <br><strong>Rémunération et avantages</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\"><span style=\\"color: black;\\">Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, </span><span style=\\"color: black;\\">bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. 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In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today.</span></p> <br><strong>À propos</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. </span></p> <br><strong>Responsabilités</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provision user profiles, user environments, directories, access rights and security.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provide computer, phone, and other application/system documentation and training to employees.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Assist with installation and configuration of hardware, software, etc.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Assist with Administer phone system infrastructure.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Proficiency with Windows and/or MacOS machines and operating systems.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Familiar with Windows-based servers, Microsoft Active Directory, Windows Domains, Microsoft Exchange Server.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ability to simplify complex technical information for an end user.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ability to install, maintain and troubleshoot network hardware, software, and peripherals, after instruction.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">High proficiency with Microsoft Office (PowerPoint, Excel, Outlook).</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.</span></li></ul> <br><strong>Preferred</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Experience (through internship or direct work experience) deploying, maintaining, and troubleshooting Windows and/or MacOS machines</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience with laptop hardware installation & troubleshooting</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Experience with OS and other software installation & troubleshooting</span></li></ul> <br><strong>EEO Statement</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. </span></p><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com. </span> </p> <br><strong>Rémunération et avantages</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\"><span style=\\"color: black;\\">Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, </span><span style=\\"color: black;\\">bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. 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In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today.</span></p> <br><strong>À propos</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. </span></p> <br><strong>Responsabilités</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provision user profiles, user environments, directories, access rights and security.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provide computer, phone, and other application/system documentation and training to employees.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Assist with installation and configuration of hardware, software, etc.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Assist with Administer phone system infrastructure.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Proficiency with Windows and/or MacOS machines and operating systems.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Familiar with Windows-based servers, Microsoft Active Directory, Windows Domains, Microsoft Exchange Server.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ability to simplify complex technical information for an end user.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ability to install, maintain and troubleshoot network hardware, software, and peripherals, after instruction.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">High proficiency with Microsoft Office (PowerPoint, Excel, Outlook).</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.</span></li></ul> <br><strong>Preferred</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Experience (through internship or direct work experience) deploying, maintaining, and troubleshooting Windows and/or MacOS machines</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience with laptop hardware installation & troubleshooting</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Experience with OS and other software installation & troubleshooting</span></li></ul> <br><strong>EEO Statement</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. </span></p><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com. </span> </p> <br><strong>Rémunération et avantages</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\"><span style=\\"color: black;\\">Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, </span><span style=\\"color: black;\\">bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. 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In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today.</span></p> <br><strong>À propos</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs. </span></p> <br><strong>Responsabilités</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provision user profiles, user environments, directories, access rights and security.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Provide computer, phone, and other application/system documentation and training to employees.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Assist with installation and configuration of hardware, software, etc.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Assist with Administer phone system infrastructure.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.</span></li></ul> <br><strong>Qualifications</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Proficiency with Windows and/or MacOS machines and operating systems.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Familiar with Windows-based servers, Microsoft Active Directory, Windows Domains, Microsoft Exchange Server.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ability to simplify complex technical information for an end user.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Ability to install, maintain and troubleshoot network hardware, software, and peripherals, after instruction.</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">High proficiency with Microsoft Office (PowerPoint, Excel, Outlook).</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.</span></li></ul> <br><strong>Preferred</strong><br><br><ul><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Experience (through internship or direct work experience) deploying, maintaining, and troubleshooting Windows and/or MacOS machines</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Prior experience with laptop hardware installation & troubleshooting</span></li><li><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">Experience with OS and other software installation & troubleshooting</span></li></ul> <br><strong>EEO Statement</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. </span></p><p style=\\"margin: 0px;\\"> </p><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\">We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com. </span> </p> <br><strong>Rémunération et avantages</strong><br><br><p style=\\"margin: 0px;\\"><span style=\\"font-family: arial, helvetica, sans-serif; font-size: 12pt;\\"><span style=\\"color: black;\\">Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, </span><span style=\\"color: black;\\">bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. 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iCIMS' User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact at a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team and have a path for future growth as you build your technical expertise! If you are user focused, we want to talk to you today.
À propos
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsabilités
Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to laptops and the phone system to ensure continuity of service so that end users can accomplish business tasks.
Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems by documenting, tracking, and resolving via ticketing/incident management system in a timely and efficient manner.
Install, upgrade, and configure network printing, directory structures, user access, security, software, and file services.
Provision user profiles, user environments, directories, access rights and security.
Provide computer, phone, and other application/system documentation and training to employees.
Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.
Assist with installation and configuration of hardware, software, etc.
Assist with Administer phone system infrastructure.
Participate in rotational on-call requirement as well as occasional off-hours work depending on business needs.
Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.
Qualifications
Proficiency with Windows and/or MacOS machines and operating systems.
Familiar with Windows-based servers, Microsoft Active Directory, Windows Domains, Microsoft Exchange Server.
Ability to simplify complex technical information for an end user.
Ability to install, maintain and troubleshoot network hardware, software, and peripherals, after instruction.
High proficiency with Microsoft Office (PowerPoint, Excel, Outlook).
Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.
Preferred
Experience (through internship or direct work experience) deploying, maintaining, and troubleshooting Windows and/or MacOS machines
Prior experience with laptop hardware installation & troubleshooting
Experience with OS and other software installation & troubleshooting
EEO Statement
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
We are proud to be an equal opportunity and affirmative action employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at careers@icims.com.
Rémunération et avantages
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits
Les cookies sont utilisés sur ce site pour aider à l'amélioration continue de l'expérience des candidats et toutes les données d'interaction que nous stockons sur nos visiteurs sont anonymes.
Retrouvez plus d'informations sur votre droits sur notre page politique de confidentialité.
We use cookies to provide website functionality and to analyze our traffic. If we have detected an opt-out preference signal then it will be honored. For more information, please see our Cookie Notice.
Your Opt Out Preference Signal is Honored
Privacy Preference Center
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. A description of the cookie types is provided below each category heading. Click on the button next to each category heading to change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
iCIMS Cookie Notice
Manage Consent Preferences
Strictly Necessary Cookies
Always Active
These cookies are necessary for the Websites to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can set your browser to block or alert you about these cookies, but then some parts of the Websites will not work.
Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Websites. They help us to know which pages are the most and least popular and see how visitors move around the Websites. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our Websites and will not be able to monitor the performance of our Websites.
Targeting Cookies
These cookies may be set through our Websites by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other websites. They store uniquely identifying information about your browser and device. If you do not allow these cookies, you will experience less targeted advertising.
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