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Lead Planning Scheduling and Optimization (PSO) Consultant - Success Expert Delivery - Global Hub



Colombo, Sri Lanka
Posted on Tuesday, October 31, 2023

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view. By joining our team, you will have the opportunity to be part of a global, diverse environment; you will
be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.
We're looking for innovative and original thinkers to work in an environment where you can
#MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Success Expert Delivery is an organization at IFS that is responsible for creating and executing new ways of support and services for IFS customers. The IFS Success Menu Card Services help our customers and partners to design, implement, adopt, run and extend IFS-centric solution landscapes successfully and allow our customers to achieve their anticipated value from IFS software usage. The Success Expert Delivery team will consist of elite experts, who have specialized skills to guide and advise our customers and partners.

As a Planning and Schedule Optimization (PSO) Consultant you will be in the forefront in delivering IFS's premium engagement offerings, working directly with IFS customers on Cutting Edge Industry Solutions in industries such as Aerospace & Defense; Energy, Utilities & Resources; Engineering, Constructions & Infrastructure; Manufacturing and Services. Furthermore, you will have the opportunity to work with geographically distributed teams around the globe which will give you international exposure. The Consultant is required to have the right competencies in order to advise and guide the Customer, listen and challenge in order to understand the Customer’s real needs and advise the Customer in their usage of their IFS Products. It is imperative for the Consultant to stay engaged with the Customer or Partner as a Subject Matter Expert (SME) in a specific area and offer their expertise to colleagues, Partners and the Customer.

Job Responsibilities:

  • Provide high quality PSO Application consultancy during implementations, upgrades and ongoing support to our customers, globally.
  • Understand and document complex planning and scheduling requirements.
  • Good technical understanding of data, databases and interfaces.
  • Set up and configure PSO to meet customer requirements / expectations.
  • Provide training and mentoring to customer team members and other IFS consultants.
  • Remain knowledgeable and familiar on supported versions of the software.
  • Work closely with other IFS consultants to ensure complete solutions are provided to customers.
  • Maintain a degree of knowledge of methods and requirements for interfacing with external applications.
  • Actively contribute to continuous improvement of existing IFS processes and methodology
  • Play an active role in building a strong expert team in the Select & Success Expert Delivery team.
  • Assist with pre-sales opportunities when required.
  • Deliver a high degree of customer service (internally and externally).
  • Mandatory - Excellent verbal and written language skills in English. Additional language skills would be beneficial.
  • Be involved in, End user support, Issue recreation, test delivery/update fixes, provide basic functional advising, inform new legal requirements, basic application configuration advice & analysis, provide monthly statistics, user administration work, advice on tools, work on user security and profile related queries.
  • Be involved in providing advisory expert services such as,
    • Solution design best practices for IFS Software deployments
    • CRIM Design advisory & best practices
    • Application Optimization best practices
    • Solution Adoption best practices for feature releases
    • Software Enhancement - regression testing best practices
    • Dispatch optimization Best Practices for IFS PSO
    • Scheduling re-optimization Best Practices for IFS PSO
    • Scheduling expansion Best Practices for IFS PSO
    • PSO Roll-out Best Practices


  • Prior knowledge of IFS PSO product
  • A Bachelor’s degree in Service Management, Chemical & Process, Mechanical, Production & Maintenance or equivalent
  • Strong knowledge and experience in advanced scheduling and optimization applications is essential.
  • 2-5 years’ experience in a relevant Industry is required
  • Good understanding of IT systems and applications
  • Experience of working as part of a team is essential
  • Proven ability to be motivated and self-driven when working alone
  • Outstanding troubleshooting, problem-solving, attention to detail, and data analysis skills
  • Must have good presentation, organizational, and documentation skills
  • Must be proficient in Microsoft Office products
  • The ability to work to deadlines, understanding the value and importance of milestone achievement
  • Experienced with working on projects and an ability to manage sub-projects
  • Ability to learn quickly, communicate ideas effectively, lead team efforts, and utilize flexibility and creativity to present a variety of solutions
  • Must be able to analyze and/or design business processes

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer.