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Oil and Gas Associate Customer Support Consultant



Customer Service
Houston, TX, USA
Posted on Tuesday, March 5, 2024

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

IFS Energy and Resources is seeking a motivated, enthusiastic, and hard-working individual who loves to solve problems. A “people person” with excellent customer service skills who can simultaneously troubleshoot issues and lend a helping hand to frustrated customers. Our ideal candidate should be willing to go the extra mile to get support cases resolved quickly, and be excited about joining a dynamic, high-performing customer support team.

This full-time position serves as an important primary support liaison between IFS and our customers. The Associate Customer Support Consultant will be responsible for resolving complex customer-related software issues associated with the use of IFS Energy and Resources’ oil & gas accounting software. Responsibilities include, but are not limited to,

  • troubleshooting application issues,
  • resolving customer queries,
  • recommending solutions,
  • guiding product users through features and functionalities.

To be successful in this role, the candidate should have familiarity with accounting fundamentals, be tech-savvy, and be an excellent communicator who is able to earn our customers’ trust.

This role reports to the Vice President, Customer Engagement. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with complex software. This position supports our Merrick Product Suite.

Essential Duties:

  • Associate Customer Support Consultant will handle day to day customer issues, provide resolutions, and escalate as necessary
  • Analysis of complex issues, triaging issues to provide detailed problem descriptions for coordinating with development
  • Focus on improving customer satisfaction
  • Work with Global Customer Support management to adhere to or improve support processes
  • Understand the importance of customer relations and support processes
  • Provide additional, valued added services to our customers such as data cleanup, and training on processes
  • Work with various team members to resolve the issue reported
  • Perform software testing of product releases
  • Will participate in Customer User Group meetings / presentations


Qualifications Include:

  • Bachelor’s degree in Computer Science, Accounting or Engineering is highly preferred
  • Oil and Gas industry experience is a plus
  • IFS Merrick or Production Accounting experience is a plus
  • Ability to learn and use business application software quickly
  • Positive attitude, high performer, and team player
  • Strong interpersonal skills, especially working with customers via phone and email
  • Ability to work in a fast paced environment with changing deadlines and priorities
  • Strong written and verbal communication skills
  • Technical customer support experience is an asset
  • Experience writing SQL queries is a plus
  • Strong Microsoft Office skills (i.e. Word, Excel, PowerPoint, etc.)

Additional Information

At IFS Energy and Resources you will work in a growing, global enterprise software company built upon committed and empowered colleagues who come to work knowing they are making a difference. We work every day within our single platform and embedded digital innovation to help our customers be their best when it really matters to their customers – at the Moment of Service™. We take pride in ensuring that our employees are able to achieve the company goals as well as develop their career. We believe empowered autonomy, committed colleagues and being part of a winning team are the keys to our success and what makes us great! The minimum salary for this position is established at $68,300.00 in Colorado.

We are an EOE M/F/Disabled/Vet VEVRAA Federal Contractor. We are a Drug-Free Workplace. Interested candidates should apply at: www.ifs.com/about/careers-at-ifs

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

Careers at IFS

Explore IFS jobs and learn about the benefits of starting a career at IFS. Find the perfect role in sales, marketing, R&D and more with IFS today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer