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TechOps Engineer - WorkWave Team



Colombo, Sri Lanka
Posted on Thursday, March 21, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust. We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS

Job Description

WorkWave is a field service management software that provides SaaS solutions for businesses in the service industry (HVAC, Plumbing & Electrical, Cleaning, Lawn & Landscape, Home Delivery, Logistics & Distribution). We empower these businesses to deliver exceptional customer experiences and grow their customer base on our efficient and easy-to-use platform.

WorkWave Team is looking for a TechOps Engineer to join our Technology Operations team who understand patch management remediation. Those in this position will join a team that is responsible for patching multiple environments which can include:

  • Windows Virtual and Physical Servers
  • Microsoft SQL Server
  • MySQL & Aurora RDS Instances
  • Debian (Ubuntu) Linux
  • VMware vSphere Hypervisors
  • VMware vCenter Server
  • Firewalls
  • Firmware updates for physical servers
  • Firmware updates for switches


  • Conduct security and system updates as scheduled in order to maintain compliance and best practices
  • Accountable for the successful patching process including verification and troubleshooting, communication, and escalation if necessary
  • Document patches applicable to the environment and track remediation
  • Aggregate patching status/progress for reporting and visibility purposes
  • Improve existing procedures including patch evaluation, security ranking, risk analysis, follow-up, and issue remediation


  • 1-2 years experience in a similar role
  • Windows Administration
  • Debian (Ubuntu) Administration
  • VMware Administration
  • Able to clearly communicate issues and status
  • Able to work independently and as part of a team
  • Bash and Powershell experience a plus
  • AWS Administration (Systems Manager experience preferred) is a plus

Additional Information

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.

IFS Fact
IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, build and maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with a commitment to delivering value to every one of our customers, has made IFS a recognized leader and the most recommended supplier in our sector. Our team of 4,000 employees and growing ecosystem of partners support more than 10,000 customers around the world challenge the status quo and realize their competitive advantage. Learn more about how our enterprise software solutions can help your business today at ifs.com.