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Solution Architect - ERP



Tokyo, Japan
Posted on Tuesday, April 9, 2024


IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers,but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be partof a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.


For this role the focus is on Field Service customers and solutions, including field service mobile devices, optimization and scheduling of services, resource management etc. Applicants must have field service industry experience.

The Solution Architect (Consulting) is responsible for leading the overall business value and delivering an IFS solution fit for the customer. Key to this is gaining buy-in from both the Customer and the IFS teams. The Solution Architect enjoys the challenge of creating and communicating well thought through practical solutions that form the basis for successful implementations/transformations and ultimately lead to highly referenceable customers.

The Solution Architect – is responsible for leading all aspects of the solution, working closely with the IFS implementation team, as well as using their industry and implementation experience to advise and guide the customer project team.

Essential Duties and Accountabilities:

  • Bring Manufacturing and Field Service industry expertise to guide customer project implementation
  • Apply knowledge and experience in complex, multi-phase projects
  • Take the lead in delivering the IFS solution, maintain clear communication on all aspects of the solution with the customer project and management team
  • Work closely with the IFS Project Manager to ensure the risks from complex requirements are minimized
  • Coordinate and delegate work within the delivery team
  • Work with partners and system integrators in ensuring the IFS experience is consistent regardless of the delivery mechanism
  • Be familiar and advise on the successful application of IFS Accelerators
  • Maintain the focus on ensuring we deliver value to the customer
  • Be involved in the successful delivery of additional consulting services; Select, Success, Safeguarding
  • Articulate product direction and the potential value it could bring to our customers


  • Experienced in complex implementations
  • An expert in at least one of the core IFS industries; i.e. Manufacturing, Field Service
  • Advanced communication and presentation skills
  • Experienced in leading a team and delivering solutions


The Solution Architect plays a key role in delivering value to our customers. Great communication skills and a proactive approach to working with the customer and colleagues from IFS and partners are essential.