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Payment Operations Analyst - WorkWave



IT, Operations
Colombo, Sri Lanka
Posted on Thursday, April 25, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We are seeking a detail-oriented and proactive Payment Operations Analyst to join the WorkWave team. The ideal candidate will play a critical role in maintaining and managing our day-to-day payment operations, with a focus on ensuring compliance with KYC / AML regulations and mitigating risk. This position requires strong analytical skills, a deep understanding of payment processing workflows, and the ability to collaborate effectively with various stakeholders.


  • Manage day-to-day payment operations, including KYC procedures and settlement return tracking and collections.
  • Handle bank account changes, MID closures, and ownership changes for low-risk cases.
  • Ensure compliance with KYC / AML regulations and mitigate risks associated with fraudulent activities.
  • Completion of ad hoc reconciliations.
  • Track performance metrics such as KYCs completed and unexpected costs.
  • Populate KPI metrics for weekly and monthly meetings.
  • Perform detailed analysis of payments-related data.
  • Assist with internal and external audits.
  • Oversee daily transaction monitoring.
  • Collaborate with internal teams and vendors to optimize payment processing workflows.


  • Bachelor's degree in finance or related field.
  • 2-5 years of experience in payment operations or similar role.
  • Strong understanding of payment processing and compliance requirements.
  • Proficiency in payment processing tools and software.
  • Advanced experience with Slack, Confluence, JIRA, Excel, Google/MS Suite, Salesforce (or equivalent)
  • Excellent analytical, communication, and collaboration skills.