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GCS Commercial Manager



Colombo, Sri Lanka
Posted on Friday, April 26, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

The GCS Commercial Manager is a sales enablement role that is responsible for driving good commercial practice within the regions that facilitates services growth of IFS through combining sales knowledge, commercial acumen and leadership.

A Commercial Manager will have a good understanding of our Services Portfolio and the value that these services deliver to our customers. They will proactively drive good commercial practice throughout IFS that improves both the compliance and commercial quality of business opportunities while at the same time enhancing the potential for a successful sale.

Essential Duties and Accountabilities

The Commercial Manager will take full responsibility for the deals assigned to them, which requires:

  • Capable of leading and directing the commercial aspects of services sales cases, with hands-on commercial solutioning and decision-making
  • Assist the sales teams to understand the value for our customers to enhance the messaging in during the sales cycle to positioning
  • An in-depth understanding of the IFS Commercial rules and play a key role in the regular review and updating of those rules
  • Must solicit and incorporate feedback from all key internal and external stakeholders
  • Assist with enablement of the sales teams to improve the overall commercial knowledge and quality of deals submitted
  • Promote the positioning of standard GCS Portfolio Services in all sales scenarios and the best ways to achieve that
  • Collaborate with the Vice President - Global Commercial Quality & Bid Management and the wider GCS organization to ensure that all commercial offerings are cohesive and support the lifecycle strategy that we are executing
  • Provide an initial single point of contact for commercial queries any Services Sales
  • Have an in-depth knowledge of all the tools and systems used in the sales process, including CRM, Contract Lifecycle Management (CLM), Deal Approvals (DAR), Service Estimators and Project Calculators. Assist with the maintenance and testing of the Service Estimators and Project Calculators commercial tools.


GCS Commercial Managers are deep experts in their assigned fields operating at senior level or above within a customer value generating role. They must be able to demonstrate:

  • Deep and practical knowledge of Services Sales
  • Business context and a true understanding of customer value through the lifecycle
  • Strategically minded and creative in the ways that the Commercials can enhance a sale while remaining compliant in all aspects including how we take service offerings to market
  • Confidence and competence when working in a matrix organization, being able to deliver results independently as well as collaboratively
  • A good understanding of the tools that IFS uses to calculate and estimate assignments such as projects, Success, Cloud Services and Maintenance.
  • Quality and attention to detail
  • Ability to assist with the drafting and/or reviewing of key commercial documents including contracts and proposals
  • Experience of working with complex MS Excel spreadsheets including macros and other advanced features of Excel.
  • Live the IFS Values

Additional Information

IFS has a committed equal opportunities culture. This role benefits from flexible working and while time-zone requirements will at times require work in unsociable hours, there is both a full understanding and active encouragement to foster a work/life integration that works well for the employee. Additionally, we provide coaching, enablement and development for all employees.

Interviews and selections are being made continuously. If you are interested, apply as soon as possible.

As a step in our recruitment process, all final candidates will undergo a background check, to get us an understanding of our future employees.

We respectfully decline all offers of recruitment and/or advertising assistance.