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Manager Technology Operations - WorkWave

IFS

IFS

IT, Operations
Colombo, Sri Lanka
Posted on Wednesday, May 15, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The WorkWave Team is looking for a skilled and capable Engineering Manager to guide our dynamic Technology Operations team. The Technology Operations Manager will oversee three critical sub-teams: DevOps, TechOps, and ITOps. The successful candidate will be instrumental in ensuring the smooth functioning of our technology infrastructure, driving efficiency, and fostering teamwork among team members. Our teams are a mix of technologists, Software Engineers, QA Engineers, Business Analyst, UI/UX designers, TechOps, and DevOps, all working to deliver our vision.

Responsibilities

  • Lead and manage a diverse team of TechOps, DevOps, and ITOps Engineers, providing guidance, and mentorship to foster professional growth and development.
  • Work with cross-functional teams, including Development, QA, and Product Management, to ensure alignment and efficient delivery of projects and initiatives.
  • Develop and implement strategic initiatives to optimize the performance, reliability, and scalability of our technology infrastructure.
  • Oversee the design, implementation, and maintenance of automation, monitoring, and alerting systems to manage our continuous deployment and delivery pipelines.
  • Manage a queue of technical support requests, including IT issues, onboarding/offboarding, license management, access requests, and system administration, ensuring timely resolution and closure.
  • Encompass the growth and enhancement of the WorkWave Technology Operation team, including the recruitment of top-tier talent
  • Lead incident management and resolution efforts, ensuring timely response to operational issues and minimizing service disruptions.
  • Define and track key performance indicators (KPIs) and metrics to measure the effectiveness and efficiency of the WorkWave Technology Operations team in Sri Lanka.
  • Stay abreast of industry trends, best practices, and emerging technologies to drive innovation and maintain a competitive edge.
  • Create and maintain knowledge base documentation to facilitate efficient issue resolution and knowledge sharing.

Qualifications

  • University qualifications in Computer Science, Information Technology, or a related field
  • Proven capability in a similar role, demonstrating proficiency in managing Technology Operations teams, coupled with at least 5 years hands on in Technology Operations role (DevOps/TechOps/System Engineer)
  • OR 7-8 years of experience in DevOps or TechOps, accompanied by strong leadership acumen
  • Strong leadership and management skills, with the ability to inspire and motivate teams to achieve their goals.
  • Deep technical expertise in areas such as cloud platforms (e.g., AWS), CICD platforms and tools (e.g., TeamCity, Octopus, GitHub), Infrastructure as Code (e.g., Terraform), scripting (e.g., Bash, Shell, PowerShell), Monitoring tools (Zabbix, CloudWatch) and Git-based workflows.
  • Excellent communication and interpersonal skills, with the ability to work with effectively with stakeholders at all levels of the organization.
  • Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
  • Certifications such as AWS Certified Solutions Architect – Associate, or AWS Certified DevOps Engineer, or ITIL Foundation Certification, is highly preferred.
  • Working knowledge of agile methodologies, such as Scrum or Kanban

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.