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Senior Business Process Consultant - ERP Consultant for Sales and CRM



Sales & Business Development
Gdańsk, Poland
Posted on Saturday, May 18, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

As our senior consultant specialized in Sales and CRM processes, you will work closely with colleagues, ensuring we deliver value to the customer through our projects.

To succeed in the role as a senior consultant, we expect you are:

  • An expert in Sales and CRM processes and corresponding interfaces, Ideally, you also have expert knowledge in the processes of the shipping area
  • Perfect at guiding our customers in how to best utilize the IFS applications functions in relation to their business requirements.
  • Confident in designing and documenting solutions, challenge and advise customers, and deliver on expectation thus ensuring success for both parties.
  • Triggered by the contrast of understanding the business objectives and end-to-end processes, as well as digging down in details to achieve the best possible solution for both the customer and IFS.
  • Used to work in projects with implementation/upgrade of systems/applications or aftermarket processes on the customer or vendor side.
  • Experienced in advising customers; from scoping solutions to implementation and rollout.

We expect you to continuously want to develop and learn to stay relevant and being an expert who shares knowledge and experience with customers and colleagues. This includes staying updated within your field of expertise, on technology as well as the industry segments in which IFS operates.


Must have:

  • An academic background with a university degree in IT, Engineering or Business Administration.
  • Experience in working with an ERP or best-of-breed system as a consultant, as key user at an end customer or other software supplier, with minimum 3+ years experience.
  • In depth knowledge of the processes in the Sales, CRM and Shippment area.
  • A profound interest in how systems can support business processes.
  • Commercial focus, business acumen and a “can-do” attitude.
  • Fluency in Polish as well as English (proficiency in any additional European language will be an asset)
  • Ability to work under time pressure, meet deadlines and prioritize actions in several projects at the same time

Preferred to have:

  • Experience from working with IFS Applications
  • Experience of working in IT-projects; leading workshops, writing specifications, configuring applications, conducting training, documentation, etc.
  • Experience from modern applications and mobile solutions. Understanding of relational databases, SQL and XML is an advantage, but not a prerequisite.
  • Understanding of key modelling techniques (proficiency in the use of 2C8 scope modelling tool will be an asset)
  • Experience and ability to act in the role of Presales when required

Additional Information

This opportunity is a full-time permanent position reporting to a Functional Hub Resource Manager. The office site is Warsaw, Cracow or Gdansk but we are also open for mobile working.

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.

Please note that we do not offer B2B contracts.

We offer:

Great challenges in delivering projects to large customers together with an experienced IFS team and our partners. To work with a great product with good recognition in the market and amongst customers and analysts. To work in an international functional team as well as with our colleagues offshore, R&D and partner organizations.

What you get:

  • Flexible working hours and a possibility to work remotely every now and then.
  • A nice range of employee benefits like car allowance, private medical care, life insurance and annual bonus.
  • 26 vacation days, as well as additional paid vacation days for your own birthday and voluntary work (CSR)
  • Comprehensive onboarding program and a Project Buddy guiding you through IFS implementation method and tools and how to become a successful IFS Consultant.
  • A Social Buddy who will help you getting to know your colleagues - no one is left behind.
  • A bunch of great colleagues and a fun group where everyone is helpful.
  • You can expect an open corporate culture and a pleasant working atmosphere.
  • Private medical care, multisport card, life insurance, Individual support through regular health promotion and the compatibility of work and private life and much more are part of our company practice

Travel: readiness for frequent business trips (ca. 40%) and willingness to participate in international projects.

Please submit a brief cover letter telling us a bit about yourself and how you would fit into this position along with your CV and preliminary salary request. Interviews and selections can be made continuously so do apply as soon as possible.

You need help or have questions?

For further information please contact European TA Partner, Markus Nosek ([email protected])