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Functional Consultant - Process Modelling



Colombo, Sri Lanka
Posted on Wednesday, May 22, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

We’re in the lookout for dynamic, open-minded and innovative experts to support both internal and partner facing tools that are used to define scope, estimate delivery effort and record process definition and customisation using 2C8 Software and Scope Tool plugin.

We are seeking an expert in business and process modelling ideally with hands on experience utilizing 2C8 software.

As a Process Modelling Functional Consultant the ideal candidate will be passionate about education, skilled in the ins and outs of process modelling and analysis and able to help our teams to ensure smooth operation of the 2C8 processing tool and accompanying software. This role involves supporting our 2C8 support team working with our 2C8 partners and internal experts helping to develop and implement educational strategies, leverage 2C8 and support users in mastering process management tools and technologies.

As a Process Modelling Functional Consultant within the Education area you will split your time between taking control of our 2C8 strategy and service setup, streamlining processes and documentation, while working with other members of the business and troubleshooting other technologies, such as Microsoft Excel Macro's. You will work closely with various teams to ensure that how we work with our 2C8 partner strategically across all departments and our Education Guild are aligned.

You will be an advocate for finding different ways of working, overcoming challenges alongside the Education team.

A Process Modelling Functional Consultant at IFS continuously expands their business process domain knowledge and uses this to backup our Scope Tool support team to ensure smooth running of the Tool and ensure that it is running efficiently and aligned to our releases.

As a Process Modelling Functional Consultant you should be able to:

  • Determine the needs of our different stakeholders for our processing tools

  • Be able to troubleshoot and review technical and end user content issues for the 2C8 product and accompanying processes, including user guides, online help, system error messages, system field names, labels, tool tips etc and general troubleshooting of the tool alongside Excel.

  • Be an advocate for intuitive design and seek out ways of reducing the need for formal education materials through collaboration with the design stakeholders within the development teams through improvements to the way we carry out process modelling.

  • Ensure User Education is accessible at the right time, in the right place, in the right medium for all target groups

  • Work closely with other 2C8 Product Specialist and work with community and senior stakeholders within your team to ensure processes within the team align to the strategy and enhancements are delivered to add value.

  • Utilise 2C8 software to help the teams ensure they understand the correct process in order to model the tool effectively. Develop tutorials, exercises, and case studies to facilitate learning and skill development.

  • Serve as a subject matter expert on 2C8 functionality, setup and troubleshooting. Assist users with technical inquiries, resolve issues promptly, and escalate complex issues as needed.

  • Functionally test, review and maintain the 2C8 software when new features are delivered.

  • Conduct training sessions and workshops to educate users on utilizing 2C8 effectively. Provide ongoing support and guidance to users to maximize their proficiency with the software.

  • Contribute in activities related to product/program management around future direction and vision for 2C8 and our Education needs.

  • You will also have:

    ·Ability to work independently, passionately and with a result-oriented mindset.


To be successful you will need to:

Project Management

·Taking personal responsibility to complete tasks on time, within the overall project scope, and to the desired quality

·Proactively escalate and flag any risks, problem-solve and give ideas for resolution where possible and when appropriate.

·Ability to multitask and have a desire to achieve proficiency and aptitude through self- guided and supported learning.

·Positive attitude towards team working.

Project Delivery

·Develop competence in IFS products and process portfolios

·Be comfortable preparing for and delivering presentations, documentation, conducting workshops, assisting customer solutions, and testing of solutions

·Bring meaningful professional expertise and content to Customer interactions.

·Active participation in project activities.

·Apply the IFS Methodology, best practices and tools e.g. Process mapping and Scoping Tool.

·Be aware of the key business needs set out by the Customer and the value IFS products and services can provide.

Customer Service

·Work with Customer satisfaction in mind and continually seek opportunities to increase Customer satisfaction and deepen client relationships.

·Acknowledge the value you deliver to the Customer, quantifying this where possible.

·Excel VBA Macro skills are also required due to a number of other processes running from 2C8 input and output so they are updated throughout the lifecycle of a release.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.