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Senior Business Operations Executive



Staines-upon-Thames, UK
Posted on Friday, May 24, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

  • Work in close, trusted, collaboration with AE, First Line Sales Managers, MD and Regional Business Operations Director so they can monitor their business around all key activities, such as, but not limited to, proactive Forecasting preparation, Pipeline growth management, assurance of most adequate Territory coverage, Planning, Quota assignment, Go To Market (GTM), Quarterly Business Reviews (QBR’s), Deal Reviews.
  • Co-ordinate with Regional Business Operations team and local Business Operations team (Field Operations, Deal Desk, Sales Compensation) making sure we provide and constantly optimize the support to the field.
  • Responsible for sales activities and performance analysis, with a focus to improve sales efficiency and productivity.
  • Ensure CRM accuracy and hygiene (Forecast, Pipeline, DARs submission, Deal reviews)
  • GTM implementation and execution into the MU’s
  • Monitor execution against FY Plan and Revenue Forecast, and related gap analysis.
  • Coordinate and help monitor activities account executives, first line sales managers and MU leaders.
  • Control, analyse pipeline and support pipeline growth initiatives, including all Demand generation activities.
  • Implement and optimize processes around Deal Desk, CRM, Forecasting, Pipeline in connection with Global team.
  • Help implement and execute all Corporate Business Operations programs.
  • Sales compensation check and sign off, alignment with Global team on quotas and sales compensation plans, also being the entry point for the sales management and the field for all compensation related topics.
  • Follow up with AE's to complete DAR's and work with AE’s to increase pipeline and work with them to resolve any issues in the business operations area


  • History working in an IT international and matrix organization (preferably a matrix org….)
  • A true team-player focusing on creating long term value for the team.
  • Knowledge of enterprise IT system sales cycles
  • History in sales-related processes is an advantage.
  • History in working with CRM solutions.
  • Strong problem-solving skills.
  • Ability to multi-task and work under pressure, meet deadlines and able to work independently.
  • Excellent verbal and written communication skills in English + local language
  • Internal and External focus on customers and work ethic based on a strong desire to fulfill expectations.
  • Demonstrated ability to meet deadlines and deliver results with high quality.
  • High proficiency with Microsoft Office
  • Highly educated in Business Administration, Marketing, Finance, or similar area
  • 5+ years or professional working history within Business Operations or role-related functions (e.g., finance, business controlling etc.
  • French language skills desirable.

Additional Information

​​​​​​​We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.