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Partner Operations Business Administrator



Colombo, Sri Lanka
Posted on Wednesday, June 5, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

The main goal of a Partner Operations Business Administrator is to manage and optimize the operations of the partner sales team, provide administrative and operational support, implement, and streamline processes, and to contribute to the overall success of the partner organization.

  • Assist with administrative tasks, such as data entry, documentation, and file management.
  • Assist with partner sales team's operational processes, including PRM lead registration and distribution using PRM system.
  • Support the implementation and execution of partner and sales processes and procedures. This may include providing training and support to partner managers on the use of sales tools and processes.
  • Ensuring compliance with company policies and procedures.
  • Monitor and analyze partner sales data and metrics to provide insights and recommendations for improving partner sales processes.
  • Create and deliver regular reports, dashboards, and presentations on partner operations performance to stakeholders and senior management.
  • Create and update knowledge base articles, FAQs, and training materials to provide self-help resources for partners.

Note: Permanent working hours Europe CET (11.30 A.M. - 08.30 P.M - IST)


  • Experience from working in an international and matrix organization.
  • A true team-player focusing on creating long term value for the team.
  • Understanding of enterprise IT systems.
  • Experience with Partner Relationship Management.
  • Experience in sales-related processes is an advantage.
  • Experience in working with CRM solutions.
  • Excellent verbal and written communication skills in English.
  • Work ethic based on a strong desire to fulfill expectations.
  • Demonstrated ability to meet deadlines and deliver results with high quality.
  • High proficiency in Microsoft Office.
  • Live the IFS Values.

Additional Information

We believe that coming together as a community, in person, is important for innovation, connection and fostering a sense of belonging. Our roles have the right balance of remote and in-office working to enable flexibility for managing your life along with ensuring a real connection with your colleagues and the broader IFS community.