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Business Renewals Support Specialist

IFS

IFS

Customer Service
Warsaw, Poland
Posted on Wednesday, June 5, 2024

Company Description

IFS is a billion-dollar revenue company with 6000+ employees on all continents. We deliver award winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

Summary

The business renewals support specialist works with the regional teams to drive customer retention and growth. Key duties include providing data inputs and analysis to the sales teams to ensure timeous renewal of contracts following best practices.

Essential Duties and Accountabilities

Responsibilities include, but are not limited to:

Business Partnering:

  • Act as trusted business partner to regional install base management by providing renewals analysis and preparation of data packs as inputs to the renewals process.
  • Understand the entire renewals process and work with the sales and customer success teams to monitor and improve customer renewals.

Commercial business analysis

  • Sourcing and collation of information and analysis of data to facilitate better contract renewals.
  • Engage with various stakeholders to provide a complete view for the customer renewal.
  • Assisting with regular report preparation as requested

CRM solution management

  • Ensure business opportunities exist for all renewals well in advance.
  • Ongoing feedback to enhance business value for Sales from CRM to improve the renewals process.

Data Preparation

  • Provide necessary foundation inputs for the renewing contract base (current installation GPL with indicated discount structure, order forms, contract asset values etc,)
  • Ensure renewal preparation phase is commenced well in advance to provide the sales team with enough time to action insights to drive incremental value to customer and IFS.
  • Combine consumption reports and disseminate exception reports to the regional teams for action.
  • Work with compliance team to ensure self-declaration process completion as input into the renewals.

Reporting and Management

  • Monitor and track renewals through the renewals process and advise on attainment of business metrics (renewal rates, in-contract renewals, churn etc).
  • Engage with the regional renewals teams to ensure adherence to corporate renewal guidelines.
  • Proactively advise the regional teams on ACV outlook and attainment.

Qualifications

Overall Required Competence

  • Good data analysis and presentation of key insights to enable and accelerate the sales process.
  • Good presentation skills. Ability to interact with internal team and provide assets to the sales team for reuse in their sales process.
  • High attention to detail and completing tasks quickly and methodically.
  • Ability to work under sustained timeline pressures.
  • Ability to assimilate complex data into business information.
  • Strong communication skills to work with a wide range of stakeholders globally

Required Education & Experience

Essential:

  • Proven History in a business operations/ sales operations or related business support role, knowledge of an international matrix-style organization with virtual working environment
  • University educated or comparable professional experience.
  • Professional fluency in English (written and spoken). Additional languages an advantage
  • Good understanding of information technology, data structuring and analytics trends concepts and developments, with an interest in learning more

Desirable:

  • Proficiency in Power BI or equivalent reporting tools
  • Good excel skills